Basic Info

Belal Nasr

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Vice leader of Projects activity (volunteer) at RESALA organization

Experience Details

Vice leader of Projects activity (volunteer)

Customer Service/Support

Student

N/A


Company Details

RESALA organization

Giza, Egypt

N/A

Education, Research

N/A

Jul 2009 to present (7 years 5 months)
Sales representative at Smart Solutions

Experience Details

Sales representative

Business Development

Entry Level

N/A


Company Details

Smart Solutions

Cairo, Egypt

1-10 employees

Marketing and Advertising, Business Services - Other

N/A

Aug 2015 to Jan 2016 (5 months)
Customer service representative at Misr El Kheir Foundation

Experience Details

Customer service representative

Customer Service/Support

Entry Level

N/A


Company Details

Misr El Kheir Foundation

Cairo, Egypt

101-500 employees

Non-Profit Organizations

misrelkheir.org/

Jun 2015 to Aug 2015 (2 months)
Fundraising Head (volunteer) at Model of Stock Market Simulation

Experience Details

Fundraising Head (volunteer)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Model of Stock Market Simulation

Giza, Egypt

51-100 employees

Education

N/A

Oct 2012 to Nov 2014 (2 years 1 month)
Logistics Head at Model of Echo Development Communities

Experience Details

Logistics Head

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Model of Echo Development Communities

Giza, Egypt

11-50 employees

Education

N/A

Oct 2013 to Oct 2014 (1 year)
Student program (intern) at Edu Egypt

Experience Details

Student program (intern)

Customer Service/Support

Student

N/A


Company Details

Edu Egypt

Giza, Egypt

1-10 employees

Education

www.eduegypt.gov.eg/

Jul 2013 to Sep 2013 (2 months)
Customer service representative (intern) at National Bank of Egypt

Experience Details

Customer service representative (intern)

Banking

Student

1-Assist customers with routine account-related requests such as: funds transfers, stop payments, inquiries about bank deposit products and service charges and inquiries about ATM and debit card usage and limits.
2-Research and resolve customer problems.
3-Research customer questions regarding electronic funds transfers.
4-Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
5-Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.


Company Details

National Bank of Egypt

Giza, Egypt

More than 1000 employees

Banking

https://www.nbe.com.eg/

Jun 2013 to Aug 2013 (2 months)
Customer service representative at Americana Group in Egypt

Experience Details

Customer service representative

Customer Service/Support

Entry Level

My duties are:
-Checks inventory to make sure requested product is available
-Computes price and any appropriate discounts
-Handles customer complaints
-Verifies customer information is correct and up-to-date
-Checks customer account for credit and outstanding payments
-Informs customer of shipping date and any possible delays
-Notifies appropriate department of order and shipping date
-Reviews orders for accuracy and completion
-Strives to sell customer additional merchandise
-Files copies of all orders received


Company Details

Americana Group in Egypt (multinational)

Giza, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Jul 2012 to Mar 2013 (8 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman School

Egypt

2011

B / Very Good / 75 - 85%

N/A

Orman School
2011

Training and Courses

Training/Course Details

Banking Training

Aug 2013

National Bank of Egypt

N/A

Training/Course Details

Customer Service Training

Aug 2014

Mansour Group

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAmericana Group In EgyptArabicBankingBanking TrainingBusinessBusiness Services - OtherCommunication SkillsCommunicatorCourseraCustomer ServiceCustomer Service RepresentativeCustomer Service TrainingEducationEnglishFood And Beverage ProductionFundraising HeadInternetLogistics HeadMarketingMarketing And AdvertisingMicrosoft OfficeNegotiatorNon-Profit OrganizationsOrganizerPlannerPrinting & AdvertisingResearchSalesSales RepresentativeStudent ProgramSupportTeam PlayerTeam WorkVice Leader Of Projects ActivityVolunteerism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Printing & Advertising

Printing & Advertising

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Accounting

Accounting

: Beginner

: High

:

Less than 1 year

Banking

Banking

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Communicator, Negotiator, Organizer, Team Player

Online Presence

    https://eg.linkedin.com/in/belalhamdyhttps://www.facebook.com/Belal.hamdy70

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