Basic Info

Abdelkarim ahmed

4 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Customer service at Orange

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

- Manage large amounts of incoming calls.
- Provide accurate, valid and complete information by using the right tools.
- respond promptly to customer inquiries.
- handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries.
- perform customer verifications.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.


Company Details

Orange (multinational)

Giza, Egypt, Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Jan 2016 to Dec 2016 (11 months)
Sales and Marketing Executive at El Helal physical therapy clinics

Experience Details

Sales and Marketing Executive

Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

- Negotiating contracts and packages with Health insurance Companies.
- Demonstrating and presenting services.
- Organizing marketing visits to doctors at their clinics and hospitals.
- Managing existing clients and search for new clients.
- Aiming to achieve monthly or annual targets.
- Reviewing sales performance.


Company Details

El Helal physical therapy clinics

Giza, Egypt

11-50 employees

Healthcare and Medical Services, Health, Wellness and Fitness

N/A

Jan 2015 to Dec 2015 (11 months)
Sales at High speed

Experience Details

Sales

Installation/Maintenance/Repair, IT/Software Development, Sales/Retail

Manager

- Manage reservation process of net café.
- Doing researches and printing.
- Software and hardware maintenance.
- Selling computers and its accessories.


Company Details

High speed

elminya, Egypt

1-10 employees

Computer Games , Computer Software, Computer Hardware

N/A

Oct 2012 to Dec 2014 (2 years 2 months)

Education

Bachelor of Commerce in accounting

Education Details

Bachelor of Commerce

accounting

bani suef university, Egypt

C / Good / 65 - 75%

N/A

N/A

bani suef university
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

bani mazar high shcool for boys

Egypt

2008

B / Very Good / 75 - 85%

N/A

bani mazar high shcool for boys
2008

Certifications

Certificate details

Accounting Deploma

Sep 2012

80 out of 100

N/A

N/A

Steinbies university berlin

N/A

Certificate details

electronic accounting

Mar 2013

86.6 out of 100

N/A

N/A

Van holland university

N/A

Certificate details

Consultative Sales

Sep 2016

N/A

N/A

N/A

Aspire

N/A

Training and Courses

Training/Course Details

Accounting Diploma

Jan 2012

Steinbeis university Berlin

N/A

Training/Course Details

Electronic Accounting

Jan 2013

Van Holland University

N/A

Training/Course Details

Intel learn

Jan 2013

intel

N/A

Training/Course Details

CV writing – interview – Personal planning – Time managment

Jan 2010

CAMBRIDGE

N/A

Training/Course Details

Human development

Jan 2011

Canadian training center of human development

N/A

Training/Course Details

Communication skills – Planning – Team work – CV writing - Interview

Jan 2011

Cleverest for education and training

N/A

Training/Course Details

CV writing – interview – Personal planning – Time managment

Jan 2010

MTM Academy

N/A

Training/Course Details

Beni Suef Conference for Training and Human Development

Jan 2011

Professional trainers academy

N/A

Training/Course Details

english

Dec 2016

Not Courses

still studing english

Training/Course Details

Work Force Passport-(WFP)

Aug 2016

Professional Development Foundation (PDF)

* 2 English levels - Berlitz * How to Win Friends and Influence People - Dale Carnegie * (Maharaty) Program - Edexcel * business plan - PDF * consultative sales - Aspire

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting DeplomaAccounting DiplomaAdaptiveBeni Suef Conference For Training And Human DevelopmentBusiness DevelopmentCV Writing Interview Personal Planning Time ManagmentCommunication Skills Planning Team Work CV Writing - InterviewComputerComputer GamesComputer HardwareComputer ServicesComputer SoftwareConsultative SalesCustomer ServiceElectronic AccountingEnglishEnglish LanguageEvry Things Related To CmputerFlexibleHealth, Wellness And FitnessHealthcare And Medical ServicesHuman DevelopmentITInnovativeInstallationIntel LearnMaintenanceMarketingOrangeOrganizerPlaystationProblem SolverRepairRetailSalesSales And Marketing ExecutiveSoftware DevelopmentSupportSupportiveTelecommunicationsTravellingWork Force Passport-(WFP)Working On Quiet

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Computer

Computer

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

computer services

computer services

: Advanced

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Intermediate

: High

:

Less than 1 year

Sales

Sales

: Intermediate

: High

:

1-3 years

marketing

marketing

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Organizer, Problem Solver, Flexible / Adaptive, Innovative, Supportive

Online Presence

www.linkedin.com/in/abd-elkarim-ismail-975a96101bedo3007@facebook.com

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