Philippe Michel Malak

Account manger Full Time

• Job Details:• Own and manage the client relationship, resolving calls efficiently and effectively. • Ensure service level agreements are met and maintained. • Maintain and achieve the service level and the agreed AHT. • Partially responsible for Etisalat account for Internet and home service, Analytical reports & also responsible to monitor and solve any internal issue related to the teamwork. • Communicating with customers for customer surveys. • Fulfill any tasks given to me by supervisor. • Data validation, telemarketing, Telecollection, up & cross selling • Responsible of achieving daily effective outbound target. • Maintain abandoned calls rate . • Handling customer’s complains and involve in solving them out • Data entry for the contracts data base. • Handling the customer’s complains and involve in solving them out. • Responsible for supporting the activation and collection Ques

International AdvisorFull Time

• Job Details: • Work as part of a team to ensure offering world-class Customer Service at all times. • Proactive in regards to the improvement of processes and procedures. • Communicate positively with all involved parties in order to facilitate • customer’s reception of the expected distinguished service. • Create and promote an environment that fosters both individual and team • advancement to ensure the outstanding delivery of customer service. • Mentor and support new employees. • Meeting service level in handling all transactions measured through • productivity reports. • Punctual, while maintaining professional work relationships with colleagues, • supervisor and manager. • Promoting teamwork spirit and flexibility. • Responsible for customer’s enquiries concerning postpaid &prepaid • Lines Ext “bills amounts, lines reactivations, revealing special promotions”. • Cross selling for the new services and promotions. • Data entry for the contracts data base. • Handling the customer’s complains and involve in solving them out. • Responsible for supporting the activation and collection Ques

Tour OperatorFull Time

• Job Details:• Handling Italian and French groups • Lead the guest to various excursions and programs. • Traveled with the guests to various locations such as: Sharm El Sheik, Hurghada, Luxor and Aswan • Handling all incoming files ( Hotel reservation, side seen ,restaurants and all places need to be visited in Egypt.