Basic Info

Batoul Farghaly

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Language and Soft Skills Trainer at Freelancing

Experience Details

Language and Soft Skills Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

-Ensuring high quality training delivery in the Language/Communication/ Soft skills/ Behavioural.
-Ability to deliver training programme as per Client requirements.
-Conducting TNA


Company Details

Freelancing

Egypt

N/A

Human Resources

N/A

Mar 2014 to present (2 years 9 months)
English Instructor at MSA University

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

MSA University

Egypt

N/A

Education

N/A

Oct 2016 to present (2 months)
HR Recruiter at Teleperformance Egypt

Experience Details

HR Recruiter

Human Resources

Experienced (Non-Manager)

* Reaching the defined targets for hiring of different job families (time, costs, quality)

* Full execution of the recruitment process (including job posting, phone interviewing, job interviewing, regular communication with candidates and managers) including the recruitment administration.

* Administers job interviewing schedules for all job vacancies required (and keeps promises done to job applicants).

* Manages posting of job vacancies at the best performing recruitment channels (responsiveness, quality and costs).

* Develops pool of internal and external talents.

* Cooperates closely with the Career Development specialist as internal talents are promoted.

* Explores the new recruitment channels and gives recommendations to the Recruitment Manager.

* Execution of the recruitment social media communication, ruled by approved Marketing and HR Marketing principles.


Company Details

Teleperformance Egypt

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Oct 2015 to Mar 2016 (5 months)
English Instructor and Soft Skills Trainer at Berlitz Language Centers

Experience Details

English Instructor and Soft Skills Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Responsible for teaching the English language according to the Berlitz instruction standards, through consistent oral and written practice.
Keeping student records and correct exams profile cards up to date as required or requested.
Providing one on one counseling to students.
Helping in the student character development and motivation.
Performing placement tests to determine the appropriate level of students applying for the course.
Teaching different business skills: presentation/ communication skills, and business writing.


Company Details

Berlitz Language Centers (multinational)

Giza, Egypt

101-500 employees

Education

N/A

Feb 2010 to Feb 2014 (4 years)
Customer Service Representative at Xceed

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Handling customers’ inquiries and complaints regarding fixed phone line, and other products of Telecom Egypt (general inquiries, VAS orders, prepaid cards, and FCC complaints about fixed line problems).


Company Details

Xceed

6th of October, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

May 2004 to Jun 2006 (2 years 1 month)
Telemarketing Executive at ELTC

Experience Details

Telemarketing Executive

Marketing/PR/Advertising

Entry Level

Mainly functioning as a telemarketer, promoting the company's training programs to selected clients via telephone, as well as assisting in implementing the sales and marketing plans through my job.


Company Details

ELTC

Egypt

N/A

Training and Coaching

N/A

Feb 2003 to May 2003 (3 months)
Customer Service Representative at Otlob.com

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

A Customer Service Representative in Otlob.com, routing orders and dealing with customers through the "Online Support", live chat sessions with customers, also handling the administrative work related to the position.


Company Details

Otlob.com

Egypt

N/A

Internet/E-commerce

N/A

Oct 2001 to May 2002 (7 months)

Education

BSc in Commerce English Section

Education Details

BSc

Commerce English Section

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Collège de la Mère de Dieu

Egypt

1997

A / Excellent / 85 -100%

N/A

Collège de la Mère de Dieu
1997

Certifications

HRPC
Oct 2014

Certificate details

HRPC

Oct 2014

N/A

N/A

N/A

ECTD

Human Resource Professional Certificate “HRPC”
• HR Planning
• Recruitment & Selection
• Training & Development
• Compensation & Benefits
• Egyptian Labor Law
• Organization Behavior

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBerlitz Language CentersCommerce English SectionCommunicatorCreativeCustomer ServiceCustomer Service RepresentativeE-commerceEducationEnglishEnglish InstructorEnglish Instructor And Soft Skills TrainerFrenchHR RecruiterHRPCHuman ResourcesInternetLanguage And Soft Skills TrainerLeaderMarketingMicrosoft OfficeOffshoringOrganizerOutsourcingPresenterReadingSupportTeaching And TrainingTelemarketing ExecutiveTraining And CoachingTravelingWalkingWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

5-7 years

Fields of Expertise

Teaching and Training

Teaching and Training

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Writing

Writing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Communicator, Presenter, Creative, Organizer

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profilehttps://www.facebook.com/batoul.farghaly

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