Basic Info

Bassem atab

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at SKY Distribution

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

- Windows server 2008/2012 (DC, Active Directory,).
- DNS Server, DHCP Server, Backup server.
- Using remote desktop.
- Networks (workgroup- domain server)
- Worked on Kaspersky Endpoint Security 10
- Provide technical support to customers via telephone, email and through tickets
- Analyze and troubleshoot software and hardware issues
- Microsoft office skills (Word, Excel, Power point, Outlook).
- Design skills (Adobe Flash Professional CS5 - Adobe Photoshop CS6 (for Advertisement


Company Details

SKY Distribution

Cairo, Egypt

More than 1000 employees

Telecommunications, Business Services - Other

https://www.facebook.com/SKY.Distribution

Jan 2017 to present (1 year)
IT Technical Support at Arkan Company For Recruitment

Experience Details

IT Technical Support

IT/Software Development

Experienced (Non-Manager)

- Create users (Active Directory)
- Using remote desktop.
- Networks (workgroup- domain server)
- Provide technical support to customers via telephone, email and through tickets
- Analyze and troubleshoot software and hardware issues
- Conducting electrical safety checks on computer equipment.


Company Details

Arkan Company For Recruitment

Cairo, Egypt

51-100 employees

Human Resources

https://www.facebook.com/hr.arkan

Apr 2014 to Dec 2016 (2 years 8 months)
Training help desk at HSBC

Experience Details

Training help desk

Banking

Entry Level

Training help desk in HSBC Bank


Company Details

HSBC

Cairo, Egypt

More than 1000 employees

Banking

N/A

Nov 2013 to Feb 2014 (3 months)
Call Center at Etisal

Experience Details

Call Center

Customer Service/Support

Entry Level

call center


Company Details

Etisal

Cairo, Egypt

501-1000 employees

Telecommunications, Online Media , Business Services - Other

N/A

Jun 2013 to Nov 2013 (5 months)

Education

Management Information Systems in information system

Education Details

Management Information Systems

information system , system administrator , Management Information Systems

Advanced Academy, Egypt

C / Good / 65 - 75%

نظم ومعلومات

N/A

Advanced Academy
2009 - 2013

Certifications

MCSA
May 2015

Certificate details

MCSA

May 2015

890 out of 1000

N/A

N/A

Microsoft

Microsoft Certified Solution Associate 2012

MCITP
May 2014

Certificate details

MCITP

May 2014

N/A

N/A

N/A

Microsoft

N/A

CCNA
Mar 2016

Certificate details

CCNA

Mar 2016

N/A

N/A

N/A

Cisco

N/A

N+
Jan 2015

Certificate details

N+

Jan 2015

N/A

N/A

N/A

CompTIA

N/A

VSphere5.5
Aug 2017

Certificate details

VSphere5.5

Aug 2017

N/A

N/A

N/A

self-study

* Installing and configuring (vCenter,VSphere,ESXi).

Certificate details

Linux administration

Nov 2017

N/A

N/A

N/A

self-study

- Worked on Ubuntu.

Training and Courses

Training/Course Details

java

Jan 2013

cairo university

java basic

Training/Course Details

MTA

Jan 2014

advanced academy

Microsoft programming

Training/Course Details

Adobe flash

Mar 2014

yat

N/A

Photoshop at yat
Jan 2014

Training/Course Details

Photoshop

Jan 2014

yat

N/A

Training/Course Details

Symantec Backup Exec 2015

Jun 2016

online

N/A

Jobseeker photo

Profile Skills and Keywords

Adobe FlashAnalyticalArabicBankingBusiness Services - OtherCCNACall CenterCreativeCustomer ServiceEnglishFootballHuman ResourcesITIT / System AdministratorIT SpecialistIT Technical SupportInformation SystemInternetJavaLinux AdministrationMCITPMCSAMTAManagement Information SystemsN+Online MediaPhotoshopPlannerRealmadridSocialSoftware DevelopmentSpanishSupportSymantec Backup Exec 2015System AdministratorTeam PlayerTechnical SupportTelecommunicationsTraining Help DeskVSphere5.5

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: High

:

3-5 years

Fields of Expertise

IT / System Administrator

IT / System Administrator

: Intermediate

: High

:

1-3 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Planner, Creative, Social, Team Player

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