Bassem Magdy Khalil

Senior Learning and Development Specialist

Giza, Egypt

Trainer
Technical Support
Customer Care
Technical Support
People Development

Work Experience

Senior Learning And Development Specialist at Landmark Group
Oct 2019 to present · 11 Months
Technical Expert at HTC
Sep 2014 to present · 6 Years
Technical Expert at Raya Contact Center
Feb 2012 to present · 8 Years 7 Months
International Technical Support Engineer and Customer care Manager for HTC products at Raya C.C. at HTC
Feb 2012 to present · 8 Years 7 Months

Education

B.Sc. in Communications and Electronics Enigneering
Akhbar El Youm Academy - Egypt 2004 to 2009 · 5 Years
BSc in Electrical
Akhbar El Youm Academy - Egypt 2004 to 2009 · 5 Years
College Diploma in High School
El-Nasr Experimental Language School - Egypt 1991 to 2004 · 13 Years

Achievments

Raya achievers club "RAC"

Skills
Tools and Fields of Expertise

Trainer
Technical Support
Customer Care
Technical Support
People Development
Sales
Customer Care
Engineering
GSM
CCNA
Project Management

Languages

English
Fluent
Arabic
Fluent

Training & Certifications

Trainer the trainer
Knowledge academy · 2017
Trainer the trainer
SETC · 2016
CCNA
Global Knowledge · 2013
Mobile Communications
HTC-Cairo University · 2008

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