BM
Bassem Mousad
Quality Team Leader
Alexandria, EgyptWork Experience
Mar 2023 - Present -2 yrs, 5 months
Egypt
- Job Details:Led development of an advanced automation system, achieving a 15% increase in operational efficiency. Oversaw teams of employees and delegated tasks according to strengths. Maintained up-to-date knowledge of relevant industry trends, best practices, and innovations in the field of quality control. Utilized a range of data analysis and visualization tools such as Excel and Power BI for project outcomes. Conducted regular audits of products and processes to ensure compliance with standards. Approved and rejected final products according to standards. Facilitated meetings and calibrations with other departments to address specific product or process issues impacting quality. Monitored team performance to ensure consistent adherence to quality control guidelines. Prepared detailed reports on quality control findings for management review. Trained new team members in quality control techniques and tools. Developed quality control processes and procedures for team.
May 2021 - Mar 2023 -1 yr, 10 months
Egypt
- Job Details:Designed and oversaw the construction of aquaculture facilities, including fish farms, hatcheries, and processing plants. Developed and implemented aquaculture systems and technologies to improve water quality, fish health, and overall production efficiency. Conducted research to enhance breeding, feeding, and disease management practices in aquaculture. Collaborated with biologists, environmental scientists, and other experts to assess the ecological impact of aquaculture operations and develop strategies for environmental sustainability. Provided technical support and training to aquaculture staff on best practices for fish husbandry, facility management, and equipment operation. Monitored water quality parameters, such as temperature, pH, and oxygen levels, to ensure optimal conditions for fish growth and health. Designed and implemented aquaculture waste management systems to minimize environmental pollution and comply with regulatory requirements. Evaluated and recommended aquaculture equipment, such as pumps, filters, and aeration systems, to improve efficiency and productivity. Conducted risk assessments and developed contingency plans for emergencies, such as disease outbreaks or natural disasters. Stayed abreast of advances in aquaculture technology, genetics, and management practices through ongoing research and professional development.
Customer Support Representative
Jan 2018 - Jul 2018 -6 months
Egypt
- Job Details:Responded to customer inquiries via phone, email, chat, or in-person with professionalism and courtesy. Provided accurate information about products, services, policies, and procedures. Assisted customers in troubleshooting technical issues or navigating online platforms. Handled customer complaints or escalations with empathy and patience, aiming for swift resolution. Processed orders, returns, refunds, and exchanges accurately and efficiently. Maintained thorough records of customer interactions and transactions in the company's database. Collaborated with other team members and departments to address customer needs effectively. Identified opportunities to upsell or cross-sell products or services based on customer preferences and needs. Stayed updated on product knowledge, promotions, and company updates to provide informed assistance to customers. Adhered to company policies and procedures, including confidentiality and data protection guidelines.
Education
Bachelor's Degree in Aquaculture and Fisheries Science
University of Aquaculture and Fisheries Science
Skills
Languages
English
BeginnerArabic
Beginner