Basic Info

Bassant Mohamed

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Relations Representative at Kandil Steel Egypt

Experience Details

Customer Relations Representative

Marketing/PR/Advertising

Experienced (Non-Manager)

• Investigates, analyzes and renders final determinations on complex disputes involving customers to reduce pressure for outside regulation, avoid litigation costs and promote customer goodwill.
• Mediates among disputing customers to assist them in reaching their own reconciliation, settlement or compromise.
• Examines causes of customer disputes and initiates corrective action with management to improve customer relations.
• Analyzes and recommends improvements in customer service policies, systems, programs and services.
• Provides opportunities for consumer involvement and input on service-related issues and concerns to demonstrate commitment and responsiveness to customer needs.


Company Details

Kandil Steel Egypt (multinational)

Obour city, Egypt

More than 1000 employees

Manufacturing

N/A

May 2016 to present (7 months)
Hr Generalist(Project) at American Education Group(Aeg)

Experience Details

Hr Generalist(Project)

Human Resources

Experienced (Non-Manager)

Implements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations; completing personnel transactions.


Company Details

American Education Group(Aeg)

Cairo, Egypt

1-10 employees

Marketing and Advertising

N/A

Feb 2016 to Apr 2016 (2 months)
Personnel & administration Specialist at Arrow food for trading Nestle Nespresso

Experience Details

Personnel & administration Specialist

Human Resources

Experienced (Non-Manager)

• Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
• handling social insurance transactions
• updating daily employees’ database and files.
• handling the time attendance for the employees
• Assisting in payroll preparation
• developing new personnel forms for approval
• follow up on the annual contract renewals
• Preparing monthly reports; turnover, employee joiners & leavers, payroll analysis...etc.
• follow up on the completion of the required hiring doc.
• having solid knowledge of labor and social insurance laws.


Company Details

Arrow food for trading Nestle Nespresso

Cairo, Egypt

51-100 employees

FMCG

N/A

Dec 2014 to Jan 2016 (1 year 1 month)
Admin Assistant at Le Meridien Cairo Airport

Experience Details

Admin Assistant

Administration

Experienced (Non-Manager)

• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.


Company Details

Le Meridien Cairo Airport (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

http://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=3265

Nov 2013 to Nov 2014 (1 year)
Researcher (Project) at Nestle

Experience Details

Researcher (Project)

Marketing/PR/Advertising

Entry Level

• Surveys on kids at the governmental local schools around Egypt, at most of its cities.
• Analyses on the data that have been collected from the kids' surveys to bring out results of how healthy they are fed.
• The objective of the Nestlé Healthy Kids Program is to raise nutrition and health knowledge and promote physical activity among school-age children around the world.


Company Details

Nestle (multinational)

Cairo, Egypt

11-50 employees

Food and Beverage Production, FMCG

N/A

Sep 2013 to Nov 2013 (2 months)

Achievements


I have achievement as a departmental trainer at LMCA

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2012

Certifications

ILETS
Sep 2012

Certificate details

ILETS

Sep 2012

6.0 out of 10.0

N/A

N/A

British Council

N/A

Training and Courses

Training/Course Details

strategic management

Jan 2013

cic

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Admin AssistantAdministrationAnalyticalArabicChallengesCustomer Relations RepresentativeEnglishFMCGFiling SystemsFood And Beverage ProductionHospitalityHotelsHr Generalist(Project)Human ResourcesILETSInteractiveKandil Steel EgyptLawLe Meridien Cairo AirportLeaderManagmentManufacturingMarketingMarketing And AdvertisingMicrosoft OfficeMicrosoft ProjectMicrosoft VisioNegotiationsNestleOrganizerPersonnel & Administration SpecialistResearcher (Project)SAPStrategic ManagementSupportiveVolunteering

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Project

Microsoft Project

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Advanced

: Extreme - I love it!

:

Less than 1 year

SAP

SAP

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Negotiations

Negotiations

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Volunteering

Volunteering

: Expert

: Extreme - I love it!

:

1-3 years

Filing Systems

Filing Systems

: Expert

: Extreme - I love it!

:

1-3 years

Managment

Managment

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Organizer, Interactive, Supportive

Online Presence

eg.linkedin.com/pub/bassant-o-mohamed/53/a84/467/

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