Passant Fouad Mohamed

Senior Team LeadFull Time

• Job Details:•Conducted training and mentored team members to promote productivity and commitment to friendly service. •Reviewed, implemented, and updated company records related to team activities for future reference. •Managing the whole project, starting from activation and making sure that the client meets the needs, allocating resources, following up with the team on the project, making sure to deliver the report with high quality, and finally delivering the report on time. •dealing with daily issues and requests that may come with a very quick turnaround.

Quality Control Team LeadFull Time

• Job Details:• Reading the client's brief carefully and spotting anything that is not clear enough to be amended • Training the Coders on the New Projects and following up with them, besides answering their questions • Creating a checklist for each project to ensure high-quality project delivery. documenting all needed instructions for team reference.

Deputy Team leaderFull Time

• Job Details:•Scheduling the team tasks to meet daily and monthly deadlines Make sure to align with the other departments and do our best to respond to urgent requests from the client as soon as possible. •be involved in all new requests to maintain the right understanding of the request. •Maintained database systems to track and analyze operational data.