Basic Info

Basem saeed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT specialist at HSBC BANK EGYPT

Experience Details

IT specialist

IT/Software Development

Experienced (Non-Manager)

Provide technical support and network support to HSBC staff.

Managing Active Directory for users, DHCP, configuring windows, operating systems diagnosing and troubleshooting hardware failures managing.

Activating new LAN points and connects it all the way till the switches.

a troubleshooting to all bank software including IBM software.

Manage archiving mail, Provide work bench repairs for laptops, desktops and printers.

a Responds to the needs and questions of users concerning their access of resources on the network.

a Provide technical support to training labs and conference rooms.

a Troubleshoot and provide technical support to customer service agents, windows update.

Create maintain and comply with corporate and department standard operating procedures.

Handling and esclate the global issues with another team in HSBC global.


Company Details

HSBC BANK EGYPT (multinational)

Giza, Egypt

More than 1000 employees

Banking

Www.hsbc.com.eg

Mar 2017 to present (5 months)
Wealth Management Customer service at HSBC Bank Egypt

Experience Details

Wealth Management Customer service

Banking

Experienced (Non-Manager)

Handle transactions and answer customer queries such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

Decipher customer needs and offer the best solution based on proper company policies Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

Effectively communicate ideas, suggestions and answers.

Complete complex money-related transactions.

Offer upgrades and new banking services or products.


Company Details

HSBC Bank Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.hsbc.com.eg

Jul 2015 to Jan 2017 (1 year 6 months)
IT specialist at Add Tech

Experience Details

IT specialist

IT/Software Development

Entry Level

-Installing and configuring computer hardware, software, systems, networks, printers and scanners
-Investigating, diagnosing and solving computer software and hardware faults
-Repairing equipment and replacing parts
-Respond to the queries either in person or over the phone
-Resolve technical problems with Local Area Network (LAN) over the phone
-Monitor and maintain network devices including switches , routers and firewalls
-Troubleshoot system and network problems


Company Details

Add Tech

Cairo, Egypt

1-10 employees

Information Technology Services

www.Addtech.com

Feb 2015 to Jul 2015 (5 months)
Customer Service and back Office at Vodafone Egypt

Experience Details

Customer Service and back Office

Customer Service/Support

Entry Level

Handle and resolve customer (Dealer) complaints.
Obtain and evaluate all relevant information to handle inquiries and complain
Manage customers' accounts
Identify, research and resolve customer issues using the computer system
Upsell product and services
Make troubleshooting with customers (Dealer) to USB Modem


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jul 2013 to Feb 2014 (7 months)
Customer service at Wasla outsourcing (Vodafone Egypt)

Experience Details

Customer service

Customer Service/Support

Entry Level

Follow up on customer interactions
Updating customer accounts by recording account information


Company Details

Wasla outsourcing (Vodafone Egypt)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Aug 2012 to Dec 2012 (4 months)

Education

B.SC in Management information system English

Education Details

B.SC

Management information system English

Modern Academy in maadi, Egypt

B / Very Good / 75 - 85%

Marketing and accounting and programming and finance

N/A

Modern Academy in maadi
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn Abdelaziz Experimental Language School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Omar Ibn Abdelaziz Experimental Language School
2008

Training and Courses

MCITP at YAT
Apr 2011

Training/Course Details

MCITP

Apr 2011

YAT

N/A

Training/Course Details

MCSA

Feb 2014

Networkers

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

BankingCreativeCustomer ServiceCustomer Service And Back OfficeEnglishHSBC Bank EgyptITIT SpecialistInformation Technology ServicesLeaderMCITPMCSAManagement Information System EnglishPresenterSoftware DevelopmentSupportSupportiveTeam PlayerTelecommunicationsTroubleshootingVodafone EgyptWealth Management Customer ServiceWork With Team

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

MCITP

MCITP

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

banking

banking

: Expert

: Extreme - I love it!

:

1-3 years

customer service and back office

customer service and back office

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Presenter, Creative, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/basem-saeed-19269772

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