BALAJI DASS

Desktop Support Engineer

• Job Details:Provided technical support to 100+ end users in a hybrid Windows environment, resolving hardware and software issues using remote tools such as TeamViewer, UltraViewer, and Remote Desktop. Partnered with diverse teams to identify and address system issues, resulting in a 30% reduction in downtime for critical systems through prompt troubleshooting strategies and effective communication. Basic working knowledge of Oracle and SQL Server 2014 Management Studio, including writing select queries and creating tables. Performed regular system backups using various tools such as Ghost and Acronis to ensure data integrity and minimize downtime. Installed and configured Windows operating systems, performing troubleshooting to ensure system stability and enhance user experience. Troubleshot and resolved technical issues with thermal barcode printers. Identified and investigated network issues using basic working knowledge of networking protocols such as TCP/IP, DNS and DHCP to support system connectivity and performance.