Basic Info

Bakr mohamed

1 year

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support - Part Time at Pharos Marine - Part Time

Experience Details

Technical Support - Part Time

IT/Software Development

Experienced (Non-Manager)

Responsible for fix any software issue that slow down employee performance during his job
Responsible for make the software's that employee used updated to newest version
Responsible to make a scheduled maintenance to reduce chances that make the problems cause
Make sure that Server take backup normally
Responsible for deliver daily, weekly and monthly reports to manager
Responsible for make a report of shortage material that needed


Company Details

Pharos Marine - Part Time (multinational)

alexanderia, Egypt

11-50 employees

Architectural and Design Services

http://pharos-marine.net/

Jun 2014 to present (3 years 1 month)
Technical Support - Part Time at EGY Line

Experience Details

Technical Support - Part Time

IT/Software Development

Experienced (Non-Manager)

Responsible for fix any software issue that slow down employee performance during his job
Responsible for make the software's that employee used updated to newest version
Responsible to make a scheduled maintenance to reduce chances that make the problems cause
Make sure that Server take backup normally
Responsible for deliver daily, weekly and monthly reports to manager
Responsible for make a report of shortage material that needed


Company Details

EGY Line

Alexandria, Egypt

11-50 employees

Transportation

http://egy-line.com/

Jan 2014 to present (3 years 6 months)
Senior Technical Support at Andalusia for medical service

Experience Details

Senior Technical Support

IT/Software Development

Experienced (Non-Manager)

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
-Respond to queries either in person or over the phone.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for Employees seeking help.
- Ask questions to determine nature of problem.
- Walk Employees through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with Employees to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.
- Manage assets and assets component and assign to user
-Manage User Request in Service Desk


Company Details

Andalusia for medical service

Alexandria, Egypt

101-500 employees

Healthcare and Medical Services

www.andalusiagroup.net

Jun 2015 to present (2 years 1 month)
Help Desk and Technical Support at Consolidated fright service

Experience Details

Help Desk and Technical Support

IT/Software Development

Entry Level

Industry: Transportation/Trucking/Railroad.
Company Size: 11-50 employees
Responsible for fix any software issue that slow down employee performance during his job
Responsible for make the software's that employee used updated to newest version
Responsible to make a scheduled maintenance to reduce chances that make the problems cause
Make sure that Server take backup normally
Responsible for deliver daily, weekly and monthly reports to manager
Responsible for make a report of shortage material that needed


Company Details

Consolidated fright service (multinational)

alexanderia, Egypt

11-50 employees

Transportation

www.CFSEGYPT.com

Aug 2012 to Jun 2015 (2 years 10 months)
Help Desk and Technical Support (intern) at El-Mansour Company

Experience Details

Help Desk and Technical Support (intern)

IT/Software Development

Student

qualified to deal with all user problems and deliver daily,weekly and monthly report to the manger
work under pressure


Company Details

El-Mansour Company

Alexandria, Egypt

101-500 employees

Automotive

N/A

Jun 2011 to Sep 2011 (3 months)

Achievements


I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do.

Education

BSc in Management Information Systems

Education Details

BSc

Management Information Systems

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Intro to Networks and communication. Information system management Information System Analysis Decision support system Operating Systems Information System Analysis and Design

Dreamweaver. Asp.net. Flash CS5 Photoshop Microsoft Database management system (SQL) Python. Netbeans (Java) Oracle8. Microsoft C#/VB Microsoft Office Microsoft Visio Microsoft Project Plan

Arab Academy for Science, Technology and Maritime Transport
2008 - 2012

Certifications

Certificate details

Intro. To computer Programming C#

Aug 2009

90 out of 100

N/A

N/A

Newhorizones

N/A

Certificate details

Microsoft SQL Query 2005

Sep 2009

100 out of 100

N/A

N/A

Newhorizones

how to managing all data base table data by Query

Certificate details

Implementing a Microsoft SQL server 2005

Oct 2009

95 out of 100

N/A

N/A

Newhorizones

Create and Maintenance All Company Database with daily,weekly and monthly reports

Certificate details

Core Web Application Technologies with Microsoft Visual Studio 2005 C#

Nov 2009

92 out of 100

N/A

N/A

Newhorizones

Web Development

Certificate details

Core Data Access with Microsoft Visual studio 2005 C#

Dec 2009

95 out of 100

N/A

N/A

Newhorizones

Connection Web application with database

Training and Courses

Training/Course Details

C#

Dec 2009

Newhorizones

Web and Desktop Application Development

AISIC at AISIC
May 2010

Training/Course Details

AISIC

May 2010

AISIC

How to be a successful employee

Training/Course Details

IT/Help Desk technical support

Sep 2011

El-Mansour Cheverolate

N/A

Training/Course Details

VMWARE VCP-DATA CENTER 6

May 2016

Self Study

N/A

Training/Course Details

MCSE In progress

Oct 2016

Self Study

N/A

Training/Course Details

VMware Certified Professional 6 – Data Center

Jun 2016

Andalsuia Group

N/A

Training/Course Details

Java Development

Mar 2017

Udemy

N/A

Training/Course Details

IOS Movile Development

Oct 2017

Udemy

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AISICASP.NETAdaptiveAdobe DreamweaverAdobe FlashAdobe PhotoshopArabicArchitectural And Design ServicesAutomotiveC#Consolidated Fright ServiceCore Data Access With Microsoft Visual Studio 2005 C#Core Web Application Technologies With Microsoft Visual Studio 2005 C#CreativeCustomer Service SupportDesktop CentralEnglishFlexibleHard WorkerHealthcare And Medical ServicesHelp Desk And Technical SupportIOS Movile DevelopmentITIT/Help Desk And Technical SupportIT/Help Desk Technical SupportImplementing A Microsoft SQL Server 2005InteractiveIntro. To Computer Programming C#Java DevelopmentLearning New TechnologyMCSE In ProgressManagement Information SystemsMicrosoft OfficeMicrosoft Project ManagmentMicrosoft SQL Query 2005Microsoft VisioPfSencePharos Marine - Part TimeReadingSenior Technical SupportSetting On InternetSoftware DevelopmentSwimmingTeam PlayerTechnical Support - Part TimeTransportationVMWARE VCP-DATA CENTER 6VMWare Vsphere 6VMware Certified Professional 6 Data CenterWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Dreamweaver

Adobe Dreamweaver

: Advanced

: Extreme - I love it!

:

1-3 years

ASP.NET

ASP.NET

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Visio

Microsoft Visio

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Project Managment

Microsoft Project Managment

: Advanced

: High

:

Less than 1 year

Adobe Flash

Adobe Flash

: Beginner

: High

:

Less than 1 year

VMWare Vsphere 6

VMWare Vsphere 6

: Beginner

: High

:

Less than 1 year

Windows server 2012

Windows server 2012

: Beginner

: Extreme - I love it!

:

Less than 1 year

PfSence

PfSence

: Little knowledge

: Medium

:

Less than 1 year

Desktop Central

Desktop Central

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

IT/Help Desk and Technical Support

IT/Help Desk and Technical Support

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service Support

Customer Service Support

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Interactive, Team Player

Online Presence

eg.linkedin.com/in/bakrmohamedhttps://www.facebook.com/bakr.afroto

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