Baher Gamal

Branch Manager at Aman

Nasr City, Cairo, Egypt

Aman

Jan 2023 - Present -2 yrs, 4 months

Job Details:Directed day-to-day branch operations, achieving a 10% increase in revenue and meeting/exceeding organizational goals. Recruited, trained, and mentored a team of 4 staff, resulting in improved team performance and employee retention. Analyzed financial data to identify opportunities for cost reduction and revenue growth, implementing strategies that boosted profitability. Ensured compliance with company policies, legal regulations, and industry standards, reducing operational risks. Developed and executed marketing initiatives to expand customer base and strengthen the branch’s presence in the local market.

Aman

Jan 2022 - Dec 2022 -11 months

Job Details:Consistently exceeded monthly and annual sales targets by 15%, contributing significantly to overall company revenue. Built and maintained strong relationships with key clients. Developed and implemented strategic sales plans to penetrate new clients and increase product/service visibility. Conducted in-depth market analysis and competitor research to identify emerging trends and opportunities.

Aman

Feb 2021 - Dec 2021 -10 months

Job Details:Achieved top salesperson for 4 consecutive quarters. Handled high volumes of customer queries, processed refunds, and resolved disputes efficiently while maintaining accuracy. Demonstrated a solution-oriented approach to support customers and meet their needs within established guidelines. Collaborated with team members to enhance workflows and ensure alignment with organizational goals. Contributed to customer retention by delivering excellent service and maintaining positive relationships.