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Bahaa Mahmoud

Head of Customer Success and Business development at Almentor

Riyadh, Saudi Arabia

Work Experience

  • Head of Customer Success and Business developmentFull Time

    Almentor

    Apr 2022 - Present -3 yrs, 3 months

    • Call Center SupervisorFull Time

      Flydubai

      Sep 2016 - Nov 2021 -5 yrs, 2 months

      United Arab Emirates , Dubai

      • Job Details:Ensure gross margin is achieved by enhancing a long-term relationship with existing clients and seeking for new clients. - Focal point between the client and different departments to ensure maximum profit to the company and the best experience for the client. - Provide both the management and clients with the current status updates and summary reviews. - Maintain a long-term relationship with our existing clients by providing elite customer service and competitive packages. - Manage relationships with various government and regulatory bodies to ensure operational continuity at all times. - Ensure fulfilling the staffing requirements for the department to match the workload for the assigned regions.
    • Call Center Team ManagerFull Time

      Concentrix

      May 2009 - Nov 2015 -6 yrs, 6 months

      Egypt , Giza

      • senior real estate sales executiveFull Time

        new hawaii real estate

        Feb 2005 - Apr 2009 -4 yrs, 2 months

        Egypt , Cairo

        • Job Details:Conduct daily and weekly visits to potential clients and generate new leads. - Present purchase offers to sellers for consideration. - Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. - Compare a property with similar properties that have recently sold in order to determine its competitive market price. - Generate lists of properties that are compatible with buyers' needs and financial resources. Advise clients on market conditions, prices, mortgages, legal requirements and related matters. - Achieve and monitor the sales target to meet the monthly, quarterly, yearly targets.
      • Education

        • MBA in Business Administration

          lincoln university

          Jan 2019 - Jan 2022 - 3 yr

        • Bachelor's Degree in commerce

          Cairo University (CU)

          Jan 2002 - Jan 2007 - 5 yr

        • High School - Thanaweya Amma

          Dr.Zewil Language school

          Jan 2002 

        Skills

        • Sales
        • Customer Service
        • Microsoft Office

        Languages

        • English

          Fluent

        Training & Certifications

        • quality coaching

          stream university·2014
        • ICDL

          Compume·2008
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