BahaaElDin Adel Megahed

Helpdesk and Learning ManagerFull Time

• Job Details: Supervising 12+ Helpdesk and Learning Specialists. Foster an environment in which customers enjoy high levels of service. Manage front-end operations to ensure friendly and efficient customer training. Evaluate customer complaints, identify trends, make recommendations and decisions based on observations and detailed reports. Coordinate activities internally over a variety of departments to improve overall efficiency. Daily interaction with Sales, Products, IT, and Finance teams to ensure customer needs are implemented and met.