Bahaa Gamal Amin

As a dedicated IT professional with over five years of experience in technical support and IT service management, I specialize in delivering high-quality solutions across diverse environments. My expertise spans across hardware and software troubleshooting, network administration, and end-user support. With hands-on experience in managing Microsoft Office 365, Active Directory, Azure AD, and various ticketing systems, I ensure seamless operations and quick resolution of technical issues. I am passionate about continuous learning and staying updated with the latest industry trends, which is evident from my certifications in CCNA, CompTIA A+, and Google IT Support. I thrive in fast-paced environments where I can apply my analytical and problem-solving skills to enhance IT infrastructure and contribute to organizational success. Key Skills: IT Support | Technical Troubleshooting | Network Security | Virtualization | Microsoft Office 365 | Active Directory | Azure AD | Ticketing Systems.