Basic Info

Bahaa Elsayed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Second level support spicalist at TE Data

Experience Details

Second level support spicalist

IT/Software Development

Experienced (Non-Manager)

 Providing second level support for all issues reported from first level including using tools to identify root cause of issue.
 Support new services and solution development provided by company to either individual clients or institutions.
 Identifying issues types and reporting it to network Team or Data Center Team or Maintenance team with issue diagnosis and action required.
 Providing Feedback about processes and new ideas to improve and enhance Second Level support cycle.  Responsible for all kind of issues related to: Domain, Mails, hosting.Option Pack and WiFi Service.


Company Details

TE Data

Giza, Egypt

N/A

Internet/E-commerce

N/A

Jan 2012 to Dec 2015 (3 years 11 months)
Advanced technical support at TEData

Experience Details

Advanced technical support

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

TEData

Egypt

N/A

Information Technology Services

N/A

Jan 2012 to Jan 2012 (1 month)
Technical support at TEData

Experience Details

Technical support

IT/Software Development

Entry Level

 Troubleshoot and track technical issues to Provide Customer Service resulting in high customer satisfaction scores.
 Handling and resolving all customer requests, inquiries, questions, and complaints.
 Meeting service level in handling all transactions measured through productivity reports.
 Accuracy in handling all assigned tasks


Company Details

TEData

Egypt

N/A

Information Technology Services

N/A

Jan 2009 to Jan 2010 (1 year)
Data entry at Petro-trade

Experience Details

Data entry

IT/Software Development

Entry Level

N/A


Company Details

Petro-trade

Egypt

N/A

Energy and Utilities

N/A

Jan 2007 to Jun 2008 (1 year 5 months)

Achievements


Best Specialist for 2013


Acting as senior also was member of WIFI project team


join creative employee team which response for technical cycle and modification


delegated to act as team leader


Education

COMPUTER SCINCE in computer scince

Education Details

COMPUTER SCINCE

computer scince

El-alson institute, Egypt

Not specified

N/A

N/A

El-alson institute
2001 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

almatrya

Egypt

2000

B / Very Good / 75 - 85%

N/A

almatrya
2000

Certifications

MCSE
Jul 2009

Certificate details

MCSE

Jul 2009

N/A

N/A

N/A

Mircrosft

N/A

PMP
Mar 2015

Certificate details

PMP

Mar 2015

N/A

N/A

N/A

N/A

Training and Courses

ITIL at riti
Mar 2015

Training/Course Details

ITIL

Mar 2015

riti

N/A

Training/Course Details

RHCE

Jan 2010

Self study

N/A

Training/Course Details

CCNA

Jul 2008

YAT education center

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

Advanced Technical SupportArabicBusiness-orientedCCNACareer PathComputer ScinceCreativeCreativityData EntryE-commerceERPEnergy And UtilitiesEnglishGamingHard WorkITITILInformation Technology ServicesInternetLeaderLinuxMCSEMicrosoft OfficeMicrosoft VisioNetwork AdministrationNetwork AdministratorNetworkingNetworksPMPPositiveProblem SolverRHCESecond Level Support SpicalistService DeskSoftware DevelopmentSystem AdministatorSystem AdministrationTeam PlayerTechnical SupportVMWare

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

VMWare

VMWare

: Advanced

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

3-5 years

System Administration

System Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

More than 7 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

5-7 years

ERP

ERP

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Visio

Microsoft Visio

: Intermediate

: High

:

3-5 years

Fields of Expertise

system administator

system administator

: Expert

: Extreme - I love it!

:

1-3 years

service desk

service desk

: Expert

: Extreme - I love it!

:

3-5 years

internet

internet

: Expert

: Extreme - I love it!

:

More than 7 years

technical support

technical support

: Expert

: Extreme - I love it!

:

5-7 years

networking

networking

: Advanced

: Extreme - I love it!

:

More than 7 years

network administrator

network administrator

: Advanced

: Extreme - I love it!

:

3-5 years

IT

IT

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Business-oriented, Creative, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/bahaa-mohamed-7373a0115?trk=nav_responsive_tab_profilehttps://www.facebook.com/baha2.mohamed

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