Bahaa Eldin Tarek Mohamed

Tbs Holding ( The Bakery Shop )

• Senior IT SpecialistFull Time

  Jan 2022 - Present -3 yrs, 6 months

  Egypt , Giza

  • Job Details:• Audit and control DHCP and firewall. • Update and implement group policy rules. • Provide technical support in inventory management. • Assist in backup processes. • Responsible for maintenance and backup of internal development servers • Support attendance and departure program and its databases. • Provide technical support for managers in the factory and head office. • Review the surveillance cameras report to ensure the validity of the report • Pull attendance reports and ensure the integrity of the databases
• IT SpecialistFull Time

  Sep 2019 - Dec 2021 -2 yrs, 3 months

  Egypt , Giza

  • Job Details:• Install, configure, maintain and troubleshoot, Software, hardware, network devices, cabling, and mobile devices • Manage PC setup and deployment for new employees using standard hardware, images, and software • Performing diagnostic tests and debugging procedures to optimize computer systems. • Monitor or optimize the performance, security, backup, and recovery of the database • Visit warehouses to install or troubleshoot network issues • Follow up with third parties/vendors for maintenance and repair of devices. • Perform timely laptops, hardware and software upgrades as required. • Diagnosing and solving hardware/software faults.• Serve as the first point of contact for end-users seeking technical support over the phone or Ticketing System. • Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide basic network troubleshooting. • Basic hardware replacement using the available items. • Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers • Create status reports as required • Maintaining the inventory by checking and update the inventory with all computer and user details. • Escalates problems to an appropriate team member when necessary