Badr Diea Shehata

TelesalesFull Time

• Job Details:• Driving sales of International Holiday packages/Outbound Holidays. • Designing itineraries, vacation packages, costing, hotels and Flights Booking. • Fostering existing relationships and developing new relationships. • Monitoring competitor’s activities and collecting data. • Chat Support for new / existing customers who have queries through social media. • Identifying prospect customers from different web channels. • Reviewing and following up with customers through various social media channels in a timely manner.

Customer Service RepresentativeFull Time

• Job Details:Provide excellent first level technical support to Customers; build solutions to technical / application client problems and queries Handle advanced issues, resolving where possible and outing to appropriate resource group as appropriate Register customer information into database/s; perform data entry relating to all support activities Adapt to customer needs to provide top quality support for both technical and non-technical issues

Customer Retention / Escalations SpecialistFull Time

• Job Details:Client: Freedom Mobile (Canada) The main job responsibility is to fulfill the needs of existing customers that are at risk of canceling services. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits.