
Ahmed Yussef
Country Director at INTELCIA
Sheikh Zayed, Giza, EgyptWork Experience
Country DirectorFull Time
INTELCIA
Apr 2024 - Present -1 yr, 2 months
Egypt
- Job Details:Responsible for all Egypt Sites, managing all departments. Current HC is ~ 4,000.
Sites DirectorFull Time
INTELCIA
Jan 2023 - Apr 2024 -1 yr, 3 months
Egypt
- Job Details:• Responsible for all Egypt sites. • Direct reports are Directors & Sr. Managers. • Headcount managed is ~ 2,000 employees. • Industry is BPO, we’re an offshore outsourcing service provider for Europe & US based clients.
Director Of OperationsFull Time
UX Centers
Jul 2019 - Dec 2022 -3 yrs, 5 months
Egypt , Cairo
- Job Details:• Responsible for the 2 Egypt sites’ (Cairo & Alexandria) operations end to end. • Direct reports are 2 Sr. Operations Managers (1 for Cairo & 1 for Alexandria). • Headcount managed is ~ 1,000 employees (CSRs > Coaching Supervisors > Team Leaders > Operations Managers > Sr. Operations Managers). • Industry is BPO, we’re an offshore outsourcing service provider for US clients.
Senior Operations ManagerFull Time
UX Centers
Jan 2019 - Jun 2019 -5 months
Egypt
- Job Details:• Responsible for Cairo Site Operations end to end. • Direct reports are 4 Operations Managers. • Headcount managed is ~ 400 employees (CSRs > Coaching Supervisors > Team Leaders > Operations Managers)
Education
Faculty of commerce - English section in Business Administration
Cairo University (CU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Orman Secondary SchoolJan 2009
Skills
- Budgeting
- Operations Management
- Financial Management
- Capacity Planning
- People Development
- Account Management
- Business Process Outsourcing
- Budget Management
- Financial Data Analysis
- Microsoft Excel
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Languages
English
FluentArabic
FluentGerman
IntermediateFrench
BeginnerJapanese
Beginner