Basic Info

Ahmed Yussef

4 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant Contact Center Manager at Teleperformance Egypt

Experience Details

Assistant Contact Center Manager

Customer Service/Support, Operations/Management, Business Development

Manager

Responsible for real time shift management of production, building and executing action plans, communicating shift trends/concerns to Account Management/Client Services.

In charge of developing and coaching Supervisors, guiding and checking their planning, administering
recognition and reward programs as well as disciplinary procedures.

Ensure that all supervisors are working eff Effectively with their point of contact towards the control/ improvement of a KPI, motivate and allow the supervisors to truly manage the KPI they are in charge of.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2016 to present (6 months)
Contact Center Supervisor at Teleperformance Egypt

Experience Details

Contact Center Supervisor

Customer Service/Support, Operations/Management, Banking

Manager

- Responsible for team / agent motivation, satisfaction, performance, monitoring, coaching, development and accountability.

- Attend and participate at the point of contact meeting. Actively participate in the daily supervisor meeting and in-shift by explaining the behavior, best practices and action plan developed for the KPI I am in charge of.

- Actively participate by sharing with the rest of the Supervisors of the Business Unit: experiences or practices implemented to better control the KPI’s.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2015 to Jun 2016 (7 months)
Technical Support Representative at Teleperformance Egypt

Experience Details

Technical Support Representative

Customer Service/Support, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Electronics and Semiconductors, Consumer Electronics , Consumer Services

N/A

Dec 2014 to Oct 2015 (10 months)
Sales Representative at Expedia Canada

Experience Details

Sales Representative

Sales/Retail

Student

Receiving calls from Expedia's Canadian customers who're willing to book a flight, hotel, car,...etc
Main KPI is Conversion rate (Sales/Calls)


Company Details

Expedia Canada

Cairo, Egypt

N/A

Travel and Tourism

www.expedia.ca

Jun 2012 to Dec 2012 (6 months)
Customer Care Representative at Vodafone

Experience Details

Customer Care Representative

Customer Service/Support

Student

Handling Vodafone's Egyptian customers.


Company Details

Vodafone

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2011 to Sep 2011 (3 months)

Education

Faculty of commerce - English section in Business Administration

Education Details

Faculty of commerce - English section

Business Administration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

Faculty of Commerce (English Section) Business Administration Dept. Cairo University

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Secondary School

Egypt

2009

A / Excellent / 85 -100%

Grade: 92%

Orman Secondary School
2009
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAssistant Contact Center ManagerBankingBody BuildingBusinessBusiness AdministrationBusiness DevelopmentCall Center ManagementComputer SkillsConsumer ElectronicsConsumer ServicesContact Center SupervisorCreativeCustomer Care RepresentativeCustomer ServiceElectronics And SemiconductorsEnglishEntrepreneurFitnessFrenchGermanHard WorkerITInnovativeInstallationInternetJapaneseJapanese AnimeLeaderMaintenanceManagementMicrosoft OfficePlaying FootballReadingRepairRetailSalesSales RepresentativeSoftware DevelopmentSupportTeam ManagemenetTechnical Support RepresentativeTelecommunicationsTeleperformance EgyptTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Japanese

Japanese

: Beginner

: Beginner

: Beginner

: Beginner

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

German

German

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

More than 7 years

Fields of Expertise

Team Managemenet

Team Managemenet

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Medium

:

Less than 1 year

Call Center Management

Call Center Management

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: High

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Innovative, Entrepreneur

Online Presence

https://www.linkedin.com/in/ayussefhttps://www.facebook.com/a.yussef92https://twitter.com/a_yussef

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