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Ahmed Yussef

Country Director at INTELCIA

Sheikh Zayed, Giza, Egypt

Work Experience

  • Country DirectorFull Time

    INTELCIA

    Apr 2024 - Present -1 yr, 2 months

    Egypt

    • Job Details:Responsible for all Egypt Sites, managing all departments. Current HC is ~ 4,000.
  • Sites DirectorFull Time

    INTELCIA

    Jan 2023 - Apr 2024 -1 yr, 3 months

    Egypt

    • Job Details:• Responsible for all Egypt sites. • Direct reports are Directors & Sr. Managers. • Headcount managed is ~ 2,000 employees. • Industry is BPO, we’re an offshore outsourcing service provider for Europe & US based clients.
  • Director Of OperationsFull Time

    UX Centers

    Jul 2019 - Dec 2022 -3 yrs, 5 months

    Egypt , Cairo

    • Job Details:• Responsible for the 2 Egypt sites’ (Cairo & Alexandria) operations end to end. • Direct reports are 2 Sr. Operations Managers (1 for Cairo & 1 for Alexandria). • Headcount managed is ~ 1,000 employees (CSRs > Coaching Supervisors > Team Leaders > Operations Managers > Sr. Operations Managers). • Industry is BPO, we’re an offshore outsourcing service provider for US clients.
  • Senior Operations ManagerFull Time

    UX Centers

    Jan 2019 - Jun 2019 -5 months

    Egypt

    • Job Details:• Responsible for Cairo Site Operations end to end. • Direct reports are 4 Operations Managers. • Headcount managed is ~ 400 employees (CSRs > Coaching Supervisors > Team Leaders > Operations Managers)
  • Education

    • Faculty of commerce - English section in Business Administration

      Cairo University (CU)

      Jan 2009 - Jan 2013 - 4 yr

    • High School - Thanaweya Amma

      Orman Secondary School

      Jan 2009 

    Skills

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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • German

      Intermediate
    • French

      Beginner
    • Japanese

      Beginner
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