Ayush Kundra

Category Manager

• Job Details:Drive category strategy development and execution to achieve growth, profitability and alignment with business objectives. Contributed in growth of four-wheeler & lifestyle category. Tracking and reporting of website traffic on platform like Google Analytics and Data Studio. Making dashboards in advance Excel & MS PowerPoint. Ensuring customer gets resolution for their complaints in timely manner. Ensuring proper reporting for the clients at month ends. Ensuring proper root cause analysis (RCA) of other department issues. Responsible for maintaining open communication with other departments. Building cordial relationship through regular interactions & apprising them with organization's value propositions. Basic understanding of generative AI concepts & tools. Creating segment to target right set of audience to in turn optimize business user funnel. Consult with business leaders and managers to identify their training process. Handling trainings for new hires and solving their process related queries. Responsible for creating and maintaining the SOPs (Standard Operating Procedures) for my current process and as per the requirements also make the changes. Creating Hotjar to see the recording of how and where the customers are going. Responsible for making test cases for automation (for finding errors in catalogue and merchandising). Maintaining team KPIs and OKRs is a crucial responsibility that involves setting, tracking, and evaluating the performance of a team in achieving its goals. Handling team of ten people.

Merchandising Associate

• Job Details:Researched new and latest techniques for possible inclusion into existing training process. Handling queries directly from client, buyers and raising workflows from customer service centre. Preparing and analyzing various reports required by the management for on time deliveries. Keeping an eye on slow sellers and taking action to reduce prices or set promotions. Taking care of all issues from participants reviews and took appropriate actions accordingly. Making financial presentations for senior managers. Coordinating for buyer compliances. Handling trainings for new hires.

Financial Service Associate

• Job Details:Handled client's queries via calls and e-mails. Processed payments for training and bookings. Published training reports weekly, bi-weekly and monthly via Salesforce. Handled invoices and entered all the transactions in SAP. Handled trainings for new hires.