Basic Info

Ayman Salem

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Noor ADSL

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Responsible for (Customer Service & Technical Support & Social Media & Billing & Customer Inquiries & Complain & Reports)


Company Details

Noor ADSL

Nasr City, Cairo, Egypt

501-1000 employees

Internet/E-commerce

www.noor.net

Feb 2015 to present (1 year 10 months)
Indoor Sales Representative at TE Data

Experience Details

Indoor Sales Representative

Customer Service/Support

Experienced (Non-Manager)

Representative at Nasr City Branch for handling home users ADSL Requests such as (new subscriptions – changing subscriptions – billings – cancellation).


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

www.tedata.net

Mar 2014 to Sep 2014 (6 months)
Inquiry & Reporting Specialist at TE Data

Experience Details

Inquiry & Reporting Specialist

Customer Service/Support

Experienced (Non-Manager)

Handling inquires and questions for the call center agents and do the daily operational reports for the contact center.


Company Details

TE Data

Mohandeseen, Egypt

More then 1000 employees

Internet/E-commerce

www.tedata.net

Mar 2013 to May 2014 (1 year 2 months)
Technical Support Specialist at TE Data

Experience Details

Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

Receiving technical calls from home users for installing & maintaining their ADSL service and helping them for solving their technical problems.


Company Details

TE Data

Mohandeseen, Egypt

More than 1000 employees

Internet/E-commerce

www.tedata.net

Apr 2010 to Apr 2013 (3 years)
Sales Representative at KEDAS

Experience Details

Sales Representative

Engineering - Construction/Civil/Architecture

Experienced (Non-Manager)

Selling German brand for cutting & grinding disks for users and i was responsible for the Petroleum companies project.


Company Details

KEDAS (multinational)

nasr city, Egypt

101-500 employees

Automotive

http://www.kedasgroup.de/

May 2009 to Feb 2010 (9 months)
Administrative Assistant at KEDAS

Experience Details

Administrative Assistant

Administration

Experienced (Non-Manager)

Responsible for the (security team – cleaning team – cafeteria team) for supervising & maintaining their work and also responsible for the purchasing.


Company Details

KEDAS (multinational)

Nasr City, Cairo, Egypt

101-500 employees

Automotive

http://www.kedasgroup.de/

Aug 2008 to Apr 2009 (8 months)
IT Engineer at Engineer

Experience Details

IT Engineer

IT/Software Development

Experienced (Non-Manager)

Computer maintenance (Software & Hardware) and network installations


Company Details

Engineer

Cairo, Egypt

1-10 employees

Computer Hardware, Computer Software, Computer Networking

N/A

Jan 2007 to Jan 2008 (1 year)
Indoor Sales Representative at Engineer

Experience Details

Indoor Sales Representative

Sales/Retail

Experienced (Non-Manager)

Selling educational & entertainment CD's for users


Company Details

Engineer

Cairo, Egypt

1-10 employees

Entertainment

N/A

Jan 2006 to Jan 2007 (1 year)

Achievements


I have achievements as Indoor Sales Representative at TE Data (2014 - 2014) I have achievements as Inquiry & Reporting Specialist at TE Data (2013 - 2014) I have achievements as Technical Support Specialist at TE Data (2010 - 2013) I have achievements as Sales Manager at KEDAS (2009 - 2010) I have achievements as Administrative Assistant at KEDAS (2008 - 2009) I have achievements as Indoor Sales Representative at TE Data (2014 - 2014) I have achievements as Inquiry & Reporting Specialist at TE Data (2013 - 2014) I have achievements as Technical Support Specialist at TE Data (2010 - 2013) I have achievements as Sales Manager at KEDAS (2009 - 2010) I have achievements as Administrative Assistant at KEDAS (2008 - 2009)

Education

BSc in Accounting

Education Details

BSc

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Malk Fahd

Egypt

2003

A / Excellent / 85 -100%

N/A

Al Malk Fahd
2003

Certifications

MCSE
Aug 2008

Certificate details

MCSE

Aug 2008

N/A

N/A

N/A

YAT

Microsoft Certified System Administrator

ICDL
Jun 2005

Certificate details

ICDL

Jun 2005

N/A

N/A

N/A

ISI

International Computer Driving License

Training and Courses

Training/Course Details

Computer Maintenance

Jun 2004

ISI

Information System Institute

Training/Course Details

American Language

May 2007

MODLI

Ministry of Defense Language Institute

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAchievementsAdaptiveAdministrationAdministrative AssistantAmerican LanguageArabicAutomotiveBuilding ConstructionBusiness DevelopmentCarsComputer HardwareComputer MaintenanceComputer NetworkingComputer SoftwareCustomer ServiceCustomer Service RepresentativeDetails-orientedE-commerceEnglishEntertainmentFishing At The Red SeaFlexibleHard WorkerHonest PeopleICDLITIT EngineerIndoor Sales RepresentativeInquiry & Reporting SpecialistInternetKEDASListening To MusicMCSEPlaying GamesPresenterRetailSalesSales RepresentativeSkilled TradesSoftware DevelopmentSportsSupportSupportiveTechnical SupportTechnical Support SpecialistTravellingWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Computer Maintenance

Computer Maintenance

: Expert

: Medium

:

1-3 years

Technical Support

Technical Support

: Expert

: Medium

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

Administration

Administration

: Intermediate

: High

:

1-3 years

Fields of Expertise

Computer Maintenance

Computer Maintenance

: Expert

: Medium

:

1-3 years

Technical Support

Technical Support

: Expert

: Medium

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

Administration

Administration

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Presenter, Flexible / Adaptive, Details-oriented, Supportive

Online Presence

https://www.facebook.com/Ayman.Ahmed.Alihttps://www.facebook.com/Ayman.Ahmed.Ali

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