Aymann Dirar

customer service officer

• Job Details:provided comprehensive support to over 200 daily customers, addressing account inquiries, banking transactions, and high-value requests. enhanced customer satisfaction by 20% through prompt complaint resolution and delivery of customized solutions using zoho crm and salesforce. leveraged microsoft excel for efficient management of customer transactions and daily report generation, improving decision-making efficiency by 15%. contributed to 5 key initiatives that streamlined customer service procedures and systems, leading to overall performance improvement. ensured financial integrity by strictly adhering to anti-money laundering (aml) compliance standards during customer transaction processing.

debt collector

• Job Details:managed a portfolio of over 450 overdue accounts, achieving an impressive debt recovery rate of 85% through effective communication and negotiation with customers. utilized zoho crm and excel for in-depth analysis of customer data and financial risks, resulting in a 15% improvement in collection efficiency. developed flexible payment plans in collaboration with customers, successfully reducing instances of payment default by 10%.