Basic Info

Ayman Elatawi

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Senior customer service Executive at Gsc HSBC Bank

Experience Details

Senior customer service Executive

Banking

Experienced (Non-Manager)

• Handling all types of customers
• full knowledge of all bank's products and services
• Cross selling the right product to the customer to keep the level of satisfaction
• Checking the customer's eligibility to recommend the right product (in accordance with bank's legal procedures and after calculating DBR)
• Handling the customers’ questions & investigating their problems to come up with the best solutions.
• Following up with the customers to finalize their cases.
• Maintaining customer satisfaction.
• Escalating complex problems & inquiries to the management.
• Dealing with diverse scale of customers from different cultures.
• Maintaining customer records by updating account information.


Company Details

Gsc HSBC Bank (multinational)

Giza, Egypt

More than 1000 employees

Banking

N/A

Apr 2016 to present (1 year 6 months)
Marketing specialist (intern) at Green Line

Experience Details

Marketing specialist (intern)

Marketing/PR/Advertising

Entry Level

constructing a marketing & sales plan
expanding the range of sales


Company Details

Green Line (multinational)

Ismailia, Egypt

11-50 employees

Import and Export , Agriculture/Fishing/Farming

N/A

Jun 2011 to Aug 2014 (3 years 2 months)
EDU Egypt Scholarship at New Horizons Computer Learning Centers

Experience Details

EDU Egypt Scholarship

Education/Teaching, Training/Instructor

Student

EDUEgypt BPO Program targets students in their senior academic year. They are trained on a set of skills that will enable them to join the global market generally and the field of BPO specifically.

Courses offered:

Voice and Accent
Language Practice
Customer Service Skills
Business Skills
Soft Skills
Aptitude Skills
Analytical Thinking skills
PC skills
Cultural Sensitivity
BPO Industry Orientation


Company Details

New Horizons Computer Learning Centers (multinational)

Egypt

More then 1000 employees

Education, Business Services - Other

N/A

May 2014 to Jul 2014 (2 months)
EDU Egypt Scholarship (intern) at New Horizons Computer Learning Centers

Experience Details

EDU Egypt Scholarship (intern)

Customer Service/Support

Student

EDUEgypt BPO Program targets students in their senior academic year. They are trained on a set of skills that will enable them to join the global market generally and the field of BPO specifically.

Courses offered:

Voice and Accent
Language Practice
Customer Service Skills
Business Skills
Soft Skills
Aptitude Skills
Analytical Thinking skills
PC skills
Cultural Sensitivity
BPO Industry Orientation


Company Details

New Horizons Computer Learning Centers (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

May 2014 to Jan 2014
Marketing Executive (intern) at Greenline importing & Exporting

Experience Details

Marketing Executive (intern)

Marketing/PR/Advertising

Entry Level

helps in drive new business and repeat sales revenue for the organization. advertising, cold-calling or direct marketing program that collects contact information from prospects for sales purposes. work closely with sales team to make sure that marketing tools such as websites, online banners and trade shows are communicating to the right target audience and producing high quality leads.


Company Details

Greenline importing & Exporting (multinational)

Egypt

11-50 employees

Import and Export , Agriculture/Fishing/Farming

N/A

Sep 2011 to Nov 2013 (2 years 2 months)

Education

commerce English Section in Major of Accounting

Education Details

commerce English Section

Major of Accounting

Zagazig University, Egypt

C / Good / 65 - 75%

•Marketing. •Strategic Management. •Public Finance. •Human Resources. •Quantitative Methods. •Financial Reporting. •Managerial Accounting. •Cost Accounting

N/A

Zagazig University
2011 - 2014
commerce english section in accounting

Education Details

commerce english section

accounting, business Administration

Zagazig University, Egypt

C / Good / 65 - 75%

• Marketing. • Strategic Management. • Public Finance. • Human Resources. • Quantitative Methods. • Financial Reporting. • Managerial Accounting. • Cost Accounting.

N/A

Zagazig University
2011 - 2014
Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, marketing

Zagazig University, Egypt

C / Good / 65 - 75%

•Marketing. •Strategic Management. •Public Finance. •Human Resources. •Quantitative Methods. •Financial Reporting. •Managerial Accounting. •Cost Accounting. •Financial Accounting •intermediate Acctg

N/A

Zagazig University
2011 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Military school in zagazig

Egypt

2010

B / Very Good / 75 - 85%

N/A

Military school in zagazig
2010

Certifications

EDU Egypt
May 2014

Certificate details

EDU Egypt

May 2014

75 out of 100

N/A

N/A

Information Technology Institute & New Horizons Computer Learning Center

N/A

Training and Courses

Training/Course Details

Soft skills

May 2014

New Horizons

The program is a joint project between the Ministry of Higher Education and the Ministry of Communications and Information Technology.

Training/Course Details

Trainee Accountant

Jul 2014

Green Line Company

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopAdvertisementAdvertisingAgricultureAnalyticalArabicAuditingBankingBusiness AdministrationBusiness Services - OtherChallengeCustomer ServiceDetails-orientedEDU EgyptEDU Egypt ScholarshipEducationEnglishFarmingFishingFootballGermanGreen LineGreenline Importing & ExportingGsc HSBC BankHandballImport And ExportInnovativeMajor Of AccountingMarketingMarketing ExecutiveMarketing SpecialistMicrosoft OfficeMy WorkNew Horizons Computer Learning CentersOffshoringOrganizerOutsourcingRunningSenior Customer Service ExecutiveSocial MediaSoft SkillsSupportSwimmingTeam PlayerTechnologyTrainee AccountantWilling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

accounting

accounting

: Advanced

: Extreme - I love it!

:

Less than 1 year

Auditing

Auditing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

advertising

advertising

: Intermediate

: Extreme - I love it!

:

1-3 years

Outsourcing

Outsourcing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Organizer, Details-oriented, Innovative, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=342115553&trk=nav_responsive_tab_profilehttps://www.facebook.com/ayman.el3tawyhttps://twitter.com/ElatawyAyman

Like ayman`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ayman's full profile and find more great talent and professionals to join your team.