Ayman Samir

outlet section head

• Job Details:Supervise the daily operations of a specific section within the outlet, ensuring smooth service and guest satisfaction. Lead and motivate the section team, assigning duties and monitoring performance to maintain high service standards. Coordinate with the kitchen and other departments to ensure timely and accurate delivery of food and beverages. Ensure compliance with hygiene, cleanliness, and safety standards within the assigned section. Monitor section inventory, including cutlery, equipment, and supplies, and report needs to the outlet manager. Handle guest requests and complaints promptly and professionally, aiming for full customer satisfaction. Train new team members in service techniques, customer interaction, and brand standards. Ensure the section’s setup and presentation meet the outlet’s quality and brand image. Assist in implementing promotions and upselling strategies within the section to meet sales targets. Prepare daily briefings with the team to communicate goals, feedback, and any special instructions.

assistant restaurant manager

• Job Details:Support the restaurant manager in day-to-day operations to ensure smooth workflow and exceptional guest satisfaction. Supervise and coordinate front-of-house staff, ensuring efficient service and adherence to service standards. Monitor inventory levels of food, beverages, and supplies; assist in ordering and stock control. Handle customer inquiries, feedback, and complaints professionally to maintain a high level of customer loyalty. Assist in staff training and performance evaluations to enhance service quality and team productivity. Ensure compliance with hygiene, health, and safety regulations according to local laws and internal policies. Prepare shift schedules, delegate tasks, and manage labor costs effectively. Help in planning promotions, events, and upselling strategies to boost restaurant revenue. Maintain accurate daily records of sales, cash handling, and operational reports. Step in to lead the team during the manager’s absence, ensuring consistency in performance.

outlet manager

• Job Details:Oversee the overall operations of the outlet, ensuring smooth workflow and top-notch guest satisfaction. Lead, train, and motivate the team to deliver high standards of service and professionalism. Monitor and control inventory, stock levels, and requisitions to ensure efficient use of resources. Ensure full compliance with hygiene, safety, and quality standards as per local and brand regulations. Manage staff scheduling, performance evaluations, and daily briefings to maintain a productive environment. Handle guest feedback and complaints effectively, aiming to resolve issues promptly and maintain loyalty. Coordinate with other departments (kitchen, purchasing, finance) to support operational needs. Monitor financial performance including sales targets, cost control, and budgeting. Implement marketing and upselling strategies to boost revenue and promote seasonal offers or new items. Maintain accurate administrative records, including daily reports, sales summaries, and staff attendance.