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Ayman El-Leithy

Operations Support Specialist (Tier 1 & Tier 2) at Teleperformance Egypt – Western Union International

Mohandessin, Giza, Egypt

Work Experience

  • Operations Support Specialist (Tier 1 & Tier 2)

    Teleperformance Egypt – Western Union International

    Aug 2024 - Present -1 yr, 1 month

    Egypt

    • Job Details:Tier 1: Provided offline support to international Western Union agents, resolving technical and transactional queries. Tier 2: Conducted fraud prevention interviews and verification procedures to ensure customer safety and compliance.

  • Operations Team Leader

    Sizgo Egypt

    Aug 2023 - Jun 2024 -10 months

    Egypt

    • Job Details:Directed a team of operations staff to ensure timely execution of logistics and client deliveries. Developed and optimized daily workflows, increasing operational efficiency. Provided hands-on training and performance coaching for junior team members.

  • Operation Coordinator

    Sizgo Egypt

    Jul 2022 - Jul 2023 -1 yr

    Egypt

    • Job Details:Coordinated cross-functional operations between logistics and client servicing teams. Maintained reporting systems to track KPIs and process improvements. Supported planning and execution of special projects and relocation operations.

    • Education

    • Bachelor's Degree in Industrial and Service Engineering & Management

      Nile University (NU)

      Jan 2023 

    Skills

    • SolidWorks
    • AutoCAD
    • Matlab
    • Proteus
    • CATIA
    • Tableau
    • Team Leadership
    • Process Improvement
    • Technical Documentation
    • Microsoft Excel (Advanced)
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent
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