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Aya Zein

Service Delivery Manager

Giza, Egypt
  • Microsoft Excel
  • Microsoft Office
  • Internet
  • Management
  • Quality Management

Work Experience

  • Service Delivery Manager at Expedia Group

    Jan 2020 to Aug 2020 · 7 Months
  • Assistant quality manager at Teleperformance

    Sep 2018 to Dec 2019 · 1 Year 3 Months
  • Quality assurance supervisor at Teleperformance

    Mar 2016 to Sep 2018 · 2 Years 6 Months
  • Contact Center Supervisor at Teleperformance

    Sep 2014 to Mar 2016 · 1 Year 6 Months

Education

  • Bachelor's Degree in Economics

    Cairo University (CU) - Egypt 2007 to 2011 · 4 Years

Skills
Tools and Fields of Expertise

  • Microsoft Excel
  • Microsoft Office
  • Internet
  • Management
  • Quality Management
  • Sabre
  • Customer Service
  • E-views
  • Microsoft Power BI
  • Banking
  • Gretl

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • German

    Beginner
  • Korean

    Beginner

Training & Certifications

  • 6 Sigma Green Belt

    COPC Inc · 2019
  • COPC implementation leader

    COPC Inc · 2019
  • 6 Sigma yellow belt

    2018
  • TOEFL ITP

    Amideast · 2013
  • TICO Education Standards Travel Counsellor Exam

    The Travel Industry Council of Ontario · 2011
  • Business communication diploma

    Canadian Training Center of Human Development · 2008
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