Basic Info

Aya El Bahy

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate Travel Consultant at Blue Sky Travel

Experience Details

Corporate Travel Consultant

Tourism/Travel

Experienced (Non-Manager)

- Help companies map out travel arrangements for their employees.
- Booking hotel rooms, arranging transportation to and from the airport and collect payment/fees.
- Help companies keep their employees' visas and work permits up to date for the locations they need to travel.
- Help employees relocate to a new city, state or country.
- Deal with occurring travel problems, complaints or refunds and present good customer service.
- Enter data into our software and maintain client files.
- Network with tour operators.
- Maintain statistical and financial records.
- Meet profit and sales targets.


Company Details

Blue Sky Travel

Cairo, Egypt

501-1000 employees

Travel and Tourism

N/A

Mar 2015 to present (2 years 5 months)
Senior Ticketing and Travel Consultant Agent at Expedia.ca, Teleperformance Egypt

Experience Details

Senior Ticketing and Travel Consultant Agent

Tourism/Travel

Experienced (Non-Manager)

- Plan trip itineraries and provide efficient and accurate travel solutions.
- Make hotel/airline reservations and conduct ticketing (issuing, voids, refunds & exchanges).
- Sound knowledge of international/domestic ticketing and fare calculations.
- Advise of changes in flight/hotel plan or to cancel or confirm reservations
- Conduct on-line check-in if required.
- Coordinating with Managers and teams regarding employee reservation requests and needs.
- Prepare weekly itineraries and report of reservations status and employee reservation needs.
- Ability to perform other secretarial work including (and not limited to): Prepare and manage correspondences, reports and documents. Take type and distribute minutes of meetings. Implement and maintain office systems. Maintain schedules and calendars. Arrange and confirm appointments.

I can work on Airlines and Hotels systems as my experience allows me to be a Sabre GDS System Expert. I have the ability to deal with ticketing departments and systems and bookings. I can deal with the Reservations and Revenue departments professionally, in addition to dealing with guests, customers and agents in a very profession way.


Company Details

Expedia.ca, Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism, Consumer Services , Outsourcing/Offshoring

www.expedia.ca

Jan 2011 to Feb 2015 (4 years 1 month)
Contact Center Representative - Travel Consultant at Expedia.ca, Teleperformance Egypt

Experience Details

Contact Center Representative - Travel Consultant

Customer Service/Support

Entry Level

N/A


Company Details

Expedia.ca, Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Oct 2010 to Jan 2011 (3 months)

Achievements


I am Top Sales, GOP Corporate achiever at Blue Sky Travel


I have achievements as Team Leader and Best Employee
I achieved all KPIs for 24 months in row
I had Best Quality and Ticketing Problem Solving on Sabre


I had best Call Quality for last 2 month


I have achievements in School as Handball Player and Olympic Games

Education

BA in Italian Studies Department

Education Details

BA

Italian Studies Department

Faculty of languages, Ain Shams University, Egypt

C / Good / 65 - 75%

Italian Language English Language Translation Literature Texts Journalism

N/A

Faculty of languages, Ain Shams University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tahanoub High School

Egypt

2006

A / Excellent / 85 -100%

N/A

Tahanoub High School
2006

Certifications

Certificate details

Supervisor Course

Mar 2014

90 out of 100

N/A

N/A

Teleperformance Egypt

N/A

Certificate details

EDU Egypt Program ITI Developing

Aug 2010

90 out of 100

N/A

N/A

ITI, Ministry of High Education

Certificate in Language Skills, BPO Industry, Soft Skills, Communication Skills and Customer Service

Training and Courses

Training/Course Details

General English

Jul 2011

British Council

Grade A- Pre Advanced General English Course

Training/Course Details

Conversation

Sep 2011

British Council

Finalized Conversation High Level Course at British Council of Egypt

Training/Course Details

TICO

Mar 2011

Travel Industry Council of Ontario

N/A

Training/Course Details

Italian Language Certificate

Mar 2008

Salesian Institute Don Bosco

N/A

Training/Course Details

ICDL

Sep 2007

Unesco in Cairo

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArranging DetailsB2B, B2CConsumer ServicesContact Center Representative - Travel ConsultantConversationCorporate Travel ConsultantCustomer ServiceCyclingDrivingEDU Egypt Program ITI DevelopingEating New Types Of FoodEnglishExpedia.ca, Teleperformance EgyptFrenchGeneral EnglishHotel SystemsICDLInnovativeItalianItalian Language CertificateItalian Studies DepartmentMicrosoft OfficeNew CulturesOffshoringOrganizerOutsourcingPositivityProblem SolverReadingSabreSenior Ticketing And Travel Consultant AgentSupervisor CourseSupportTICOTeam PlayerTourismTranslationTravelTravel Agency Back OfficeTravel And TourismTravellingWalking And Doing SportsWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Sabre

Sabre

: Advanced

: High

:

3-5 years

Hotel Systems

Hotel Systems

: Advanced

: Extreme - I love it!

:

5-7 years

Translation

Translation

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

B2B, B2C

B2B, B2C

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

5-7 years

Travel Agency Back Office

Travel Agency Back Office

: Advanced

: High

:

3-5 years

Translation

Translation

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Organizer, Problem Solver, Innovative, Team Player

Online Presence

https://www.linkedin.com/in/aya-rady-el-bahy-23484884/www.facebook.com/lacamelia/

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