Basic Info

Aya Elhakim

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Flight Attendant at Egypt Air Airlines

Experience Details

Flight Attendant

Customer Service/Support

Entry Level

N/A


Company Details

Egypt Air Airlines

Cairo, Egypt

More then 1000 employees

Airlines/Aviation

N/A

May 2014 to present (2 years 7 months)
First Aid Instructor at Egypt Air Airlines

Experience Details

First Aid Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Delivering first aid training to flight attendants for their initial and recurrent courses.


Company Details

Egypt Air Airlines

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

EgyptAir.com

Jun 2015 to present (1 year 6 months)
Quality Assurance Coordinator at Teleperformance Egypt

Experience Details

Quality Assurance Coordinator

Quality

Experienced (Non-Manager)

o Creates Monitoring plans (Weekly/monthly).
o Develop and maintain current knowledge of the account.
o Conduct monitor transactions based on approved monitoring plans.
o Ensure that the needs of the customer and client are met on each and every call.
o Monitor a set amount of calls on a daily basis.
o Effectively supply supervisor with areas of improvement for agents and developing a strong working relationship with Supervisor.
o Meet with Supervisor on a regular basis to deliver feedback for coaching.
o Participates in calibration sessions required by client and internal processes.
o Devises and performs various types of analyses according to account nature.
o Ensures all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
o Other duties as assigned.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.teleperformance.com/en-us/

Oct 2013 to May 2014 (7 months)
Delegate Quality Supervisor at Teleperformance Egypt

Experience Details

Delegate Quality Supervisor

Quality

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.teleperformance.com/en-us/

Jan 2014 to May 2014 (4 months)
Credit & Collection Representative at Teleperformance Egypt

Experience Details

Credit & Collection Representative

Sales/Retail

Experienced (Non-Manager)

Communicate effectively with the customers.
Assist customers with knowing their overdue balance and help them in the payments.
Thorough knowledge of the products and approaching customers to answer questions they may have about a product.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.teleperformance.com/en-us/

Apr 2013 to Sep 2013 (5 months)
Customer Service Representative at Teleperformance Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

o Floor walker, supporting non-tenured agents
o Used to handle calls from Canada regarding their phone services
o Opens customer accounts by recording account information.
o Maintaining customer records by updating account information.
o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o Recommending potential products or services to management by collecting customer information and analyzing customer needs.
o Contributing to team effort by accomplishing related results as needed.
o Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation
o Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.


Company Details

Teleperformance Egypt

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2012 to Mar 2013 (5 months)
Medical Representative (intern) at Sanofi Aventis

Experience Details

Medical Representative (intern)

Sales/Retail

Student

o Check with different Pharmacies in a certain area regarding some medicine and whether it is selling or not.
o Provide a detailed report that includes the pharmacies information as well as their feedback.


Company Details

Sanofi Aventis (multinational)

Cairo, Egypt

More then 1000 employees

Pharmaceuticals

N/A

Aug 2008 to Aug 2008 (1 month)

Education

BSc in Pharmacy

Education Details

BSc

Pharmacy

Modern Sciences and Arts University (MSA), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Sciences and Arts University (MSA)
2007 - 2012
BSc in Pharmaceutical Sciences

Education Details

BSc

Pharmaceutical Sciences

University of Greenwich, United Kingdom

B / Very Good / 75 - 85%

N/A

Second Class Honours (1st division)

University of Greenwich
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College Saint Vincent de Paul

Egypt

2007

A / Excellent / 85 -100%

N/A

College Saint Vincent de Paul
2007

Certifications

Delf B2
Sep 2006

Certificate details

Delf B2

Sep 2006

57 out of 100

N/A

N/A

Centre Francais de Culture et de Cooperation

o Audio Exam to evaluate understanding French language.
o Written exam to evaluate subject analysis.
o Oral Exam to evaluate the French language fluency.

Certificate details

Certificat de Langue Francaise

Apr 2007

N/A

N/A

N/A

College Saint Vincent de Paul – Helmieh

o Certificate from the school acknowledging having French as a First Language and passing the evaluation exam.

STEP
Apr 2008

Certificate details

STEP

Apr 2008

N/A

N/A

N/A

Recruitment & Training Committee (RTC)

Certificate from RTC Cairo University that includes;

o CV Writing.
o Business Etiquette.
o Self-Planning.
o Interviewing Skills.
o Presentation Skills

IELTS
Dec 2012

Certificate details

IELTS

Dec 2012

6.5 out of 9

N/A

N/A

British Council

o Has operational command of the language, though with occasional inaccuracies and misunderstanding in some situations. Generally handles complex language well and understands detailed reasoning.

Certificate details

Instructor Profesional Skills Course

Jan 2016

N/A

N/A

N/A

EgyptAir Training Center

N/A

Training and Courses

Training/Course Details

Medical Representative

Aug 2008

Sanofi Aventis

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAirlinesArabicAviationBusiness DevelopmentCertificat De Langue FrancaiseCreativeCredit & Collection RepresentativeCustomer ServiceCustomer Service RepresentativeDelegate Quality SupervisorDelf B2EnglishFirst Aid InstructorFlexibleFlight AttendantFrenchHard WorkerIELTSInstructor Profesional Skills CourseInternet ResearchMedical RepresentativeMicrosoft OfficeOrganizerPharmaceutical SciencesPharmaceuticalsPharmacyPresenterQuality AssuranceQuality Assurance CoordinatorQuality ControlRetailSTEPSalesSanofi AventisSupportTelecommunicationsTeleperformance Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Quality Assurance

Quality Assurance

: Expert

: Extreme - I love it!

:

Less than 1 year

Aviation

Aviation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Presenter, Creative, Organizer, Flexible / Adaptive

Online Presence

https://www.facebook.com/aya.elhakim

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