Basic Info

Aya Abdel Hafez

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Operations & HR Coordinator at San & Sam

Experience Details

Operations & HR Coordinator

Administration, Operations/Management, Human Resources

Entry Level

• Respond to internal and external HR related inquiries or requests and provide assistance.
• Maintain records of personnel-related data (payroll, personal information, leaves, etc.) in both paper and the database and ensure all employment requirements are met
• Liaise with other departments or functions (payroll, benefits etc.)
• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.
* Work with a variety of vendors, soliciting quotes and comparing rates.
• Proofread artwork, works directly with the art department and clients to facilitate changes, maintain deadlines and see projects through to completion.
• Liaising with designers and printers.
• Maintaining and updating customer databases & sending Promotional E-mails regularly.
• Managing information between departments.
• Responsible for providing high level support to executives by managing their schedules, appointments and correspondence.
• Create and maintain liaison with external agencies and suppliers/vendors.
• Track project changes and Report issues to project managers and other personnel related to a project.
• Design and manage the workflow of the entire office to encourage productivity.
• Monitor asses and identify strategies to improve services, systems and process.
• Maintaining and developing relationships with customers via telephone calls and emails
• Promote company's different products through arranging meetings.
• Data entry as needed.


Company Details

San & Sam

Giza, Egypt

1-10 employees

Marketing and Advertising

http://sanandsam.net/

Jan 2016 to present (1 year 9 months)
Contact center Representative at Teleperformance Egypt

Experience Details

Contact center Representative

Customer Service/Support

Entry Level

• Ensure client satisfaction by offering specialized advice.
• Actively listen and pay attention to client issues.
• Resolve client queries and problems according to the TP values and client procedures.
• Respond to & record consumer inquiries and questions raised through phone lines for customers.
• Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues.
• Troubleshoot through the use of open questions, support documents and system training.
• Have a sound knowledge of all products and services, understanding their use and functionality.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.teleperformance.com/

Sep 2015 to Jan 2016 (4 months)
Recruitment Specialist at DEALS HR & Recruitment Consultants

Experience Details

Recruitment Specialist

Human Resources

Entry Level

1- Receiving vacancies requests and performing the Recruitment process.
2- Screening CVs and handle face-to-face interviews.
3- Posting job ads on various Social media channels and Job-search websites


Company Details

DEALS HR & Recruitment Consultants

Cairo, Egypt

1-10 employees

Human Resources

www.dealshr.com/

Jun 2015 to Jul 2015 (1 month)
Freelancer for review of an Arabic e-Learning course by NAREF (National Restaurant Association Educational Foundation) at NAREF (National Restaurant Association Educational Foundation)

Experience Details

Freelancer for review of an Arabic e-Learning course by NAREF (National Restaurant Association Educational Foundation)

Project/Program Management

Entry Level

* Making sure the e-Learning audio matches a corresponding script and that there aren't any false starts or cut-offs.
* Looking for on-screen typos or spelling mistakes.
* Checking on-screen pop-up and roll-over text.
* Recording issues in an online database.


Company Details

NAREF (National Restaurant Association Educational Foundation)

N/A

Food and Beverage Production, Education

N/A

Mar 2015 to May 2015 (2 months)
Organizer (volunteer) at Faculty of Al-Alsun

Experience Details

Organizer (volunteer)

Project/Program Management, Marketing/PR/Advertising

Student

* Responsible for organizing the class،¦s fun day, photo day and prom.
* Searching for and dealing with different vendors and suppliers.
* Searching for hotels،¦ best offers for the prom.
* Participate in organizing Al-Alsun employment fair for the year 2014-2015.


Company Details

Faculty of Al-Alsun

Cairo, Egypt

N/A

Education

N/A

Feb 2015 to May 2015 (3 months)
Intern (intern) at Dejavu Events & Wedding

Experience Details

Intern (intern)

Creative/Design/Art, Customer Service/Support

Entry Level

N/A


Company Details

Dejavu Events & Wedding

Cairo, Egypt

1-10 employees

Entertainment , Business Services - Other, Business Supplies and Equipment

N/A

Mar 2015 to Apr 2015 (1 month)
PR Committee Head at Resala Student Activity (student activity)

Experience Details

PR Committee Head

Operations/Management

Student

* Overall responsibility for preparing & implementing the PR Committee’s plan.
* Supervising the extraction of permits needed.
* Coordinating with the media and other organizations.
* Communicating & Dealing with public figures.
* Planning and organizing different events and campaigns.


Company Details

Resala Student Activity (student activity)

Cairo, Egypt

N/A

Sep 2013 to Feb 2014 (5 months)
E-Publication Member at Resala Student Activity (student activity)

Experience Details

E-Publication Member

Marketing/PR/Advertising

Student

* Marketing the activity through different social media channels.
* Drive traffic to the official website of the activity through various publications.
* Participate in preparing a monthly plan for the committee.
* Admin and manage online events.
* Participate in training new members.


Company Details

Resala Student Activity (student activity)

Cairo, Egypt

N/A

Nov 2012 to Feb 2014 (1 year 3 months)
EPR Member (SEED Project) at SSP Student Activity (student activity)

Experience Details

EPR Member (SEED Project)

Marketing/PR/Advertising

Student

* Representing the activity & negotiating with potential sponsors.
* Preparing a suitable benefit package.


Company Details

SSP Student Activity (student activity)

Cairo, Egypt

N/A

Sep 2013 to Feb 2014 (5 months)

Education

College Diploma in English Language

Education Details

College Diploma

English Language

Al-Alsun Faculty, Ain Shams University, Egypt

Not specified

Drama - Poetry - Novel - Linguistics - Culture - Translation - Essay - Research

N/A

Al-Alsun Faculty, Ain Shams University
2011 - 2015

Training and Courses

Training/Course Details

Human Develpoment

Jul 2012

The Canadian Training Center

Human Development Diploma (Leadership & character Building- Release capabilities and skills-Mind & Memory-Career -Development)

Photoshop at ISI
Mar 2013

Training/Course Details

Photoshop

Mar 2013

ISI

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopArabicBusiness Services - OtherBusiness Supplies And EquipmentConsumer ServicesContact Center RepresentativeCreativeCustomer ServiceDesignE-Publication MemberEPR Member (SEED Project)EducationEnglishEnglish LanguageEntertainmentEvent PlanningExecutorExploring New Food KindsExploring New PlacesFood And Beverage ProductionFreelancer For Review Of An Arabic E-Learning Course By NAREF (National Restaurant Association Educational Foundation)Handles StressHuman DevelpomentHuman ResourcesInternManagementMarketingMarketing And AdvertisingMicrosoft PowerPointMicrosoft WordMoviesOperations & HR CoordinatorOrganizerPR Committee HeadPersistentPhotoshopPlannerProgram ManagementProjectReadingRecruitmentRecruitment SpecialistSocial MediaSupportTeleperformance EgyptTranslationTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Little

:

Less than 1 year

Fields of Expertise

Translation

Translation

: Intermediate

: Little

:

Less than 1 year

Social Media

Social Media

: Beginner

: Medium

:

1-3 years

Event Planning

Event Planning

: Beginner

: Extreme - I love it!

:

Less than 1 year

Recruitment

Recruitment

: Beginner

: Medium

:

Less than 1 year

Key Skills

Executor, Planner, Organizer, Persistent, Handles Stress

Online Presence

https://eg.linkedin.com/in/ayaabdelhafezhttps://www.facebook.com/aya.abdelhafz.7https://twitter.com/Aya_Hafzhttps://instagram.com/aya.m.hafez/

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