AW
Aya Wael
Bank Teller at Banque Misr
Cairo, EgyptWork Experience
Banque Misr
Dec 2023 - Present -1 yr, 9 months
Egypt
- Job Details:Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients. Enhanced bank profitability by effectively cross-selling various financial products and services. Increased client satisfaction by providing tailored financial advice and personalized banking solutions. Educated customers on features and benefits of banking products and services. Developed and maintained strong customer relationships, providing exceptional service and advice.
Concentrix
Jul 2021 - Jul 2023 -2 yrs
Egypt
- Job Details:Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers. Responded on customer calls and emails to answer their questions about products and services.
Education
Master's Degree in Finance
Cairo University (CU)Jan 2017 - Jan 2021 - 4 yr
Bachelor's Degree in Finance
British University in Egypt (BUE)
Skills
- Relationship Management
- Cash Handling
- Financial Planning
- Consumer banking
- bank sales
- know your customer
- Financial Advice
- Cross-Selling and Partner Referrals
- Problem Solving
- research and development
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Languages
Arabic
FluentEnglish
Fluent