aya el wakil

Checker payments processingFull Time

• Job Details:As a dedicated professional at HSBC Bank, I serve as a checker and subject matter expert, ensuring the accuracy and quality of my team’s actions. I also act as a delegate for my manager, representing both my manager and my team in governance calls and taking full ownership of projects. Being the first point of contact between my team and the business, I handle escalations from customers and stakeholders, providing effective solutions while implementing new controls to prevent future issues. In my manager’s absence, I take the lead in allocating tasks, maintaining quality standards, and ensuring smooth production workflows. With a strong focus on accuracy, efficiency, and risk mitigation, I continuously work toward process improvements that enhance team performance and business outcomes.