AE
Aya ehab
customer support chat agent at khazna
EgyptWork Experience
khazna
Jan 2023 - Present -2 yrs, 7 months
Egypt
- Job Details:Provides chat support via Freshchat, resolving issues professionally and efficiently. Collaborates with teams to enhance the overall customer experience. Logs customer interactions and contributes to improving help content.
khazna
Aug 2022 - Dec 2022 -4 months
Egypt
- Job Details:Handled calls to assist with customer inquiries and complaints. Delivered empathetic, clear support to ensure customer satisfaction. Escalated issues and followed up as needed to ensure resolution.
capiter
Feb 2022 - Jun 2022 -4 months
Egypt
- Job Details:Analyzed customer feedback to support service improvements. Monitored customer journeys across multiple touchpoints to identify pain points. Contributed to the development of the customer experience (CX) strategy. Documented feedback and led ideation sessions for solutions.
capiter
Aug 2021 - Feb 2022 -6 months
Egypt
- Job Details:Maintained a positive, empathetic, and professional attitude toward delivery agents and customers. Responded promptly to customer inquiries and complaints. Communicated and coordinated with colleagues to ensure timely issue resolution. Ensured customer satisfaction by delivering professional support.