Basic Info

Ahmed Ismail

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Freelancer at Upwork Global

Experience Details

Freelancer

Administration, Customer Service/Support

Entry Level

work as a freelance in
customer services and English-Arabic translation


Company Details

Upwork Global (multinational)

United States

N/A

Business Services - Other

https://www.upwork.com

Dec 2017 to present
Sales Representative at Dalilk4ielts

Experience Details

Sales Representative

Sales/Retail

Entry Level

- Respond to the active sales queries on the course
-Present the course to the nurtured “done GRMs” leads.
-Convert leads to active course customers.


Company Details

Dalilk4ielts

alsharqa, United Arab Emirates

N/A

E-Learning, Education

http://www.dalilk4ielts.com/

Jan 2017 to May 2017 (4 months)
IELTS GURU at Dalilk4ielts

Experience Details

IELTS GURU

Sales/Retail, Training/Instructor

Student

cover all questions of the students and provide the needed help starting from introducing what IELTS to how to pass the exam and achieve the desired band passing by how to make a study plan and how to develop their language.


Company Details

Dalilk4ielts

alsharqa, United Arab Emirates

N/A

E-Learning, Education

http://www.dalilk4ielts.com/

Jan 2017 to May 2017 (4 months)
Customer Service Representative at Vodafone

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

HIGH VALUE CALL CENTER AGENT

§ Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
§ Providing guidance in areas of professional matters as requested or needed.
§ Applying FCR concept for all customer’s inquiries.
§ Prioritising and achieving multiple tasks, establishing and meeting deadlines.
§ Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
§ Adhere to Customer Operations Department policies and procedures.
§ Provide customers with superior recommendations and actions and be a driver for customer’s satisfaction and Loyalty.
§ Perform standardised activities and tasks efficiently and effectively.
§ Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
§ Handle and retain all the customers’ complaints within the SLA.

§ Handle all USB and mobile internet basic troubleshooting related issues.
§ Supporting corporate queue by handling SME authorised and end-users inquires.

§ Supporting collection queue by handling collections inquiries and bills explanation.
§ Explore the required negotiation skills for making payments' deals when needed.
§ Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
§ Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
§ Implement high-quality standards of Customer Service for High customers through exceeding all KPI’s threshold


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/

Jul 2016 to Oct 2016 (3 months)
Summer intern (intern) at Web Way

Experience Details

Summer intern (intern)

IT/Software Development

Student

N/A


Company Details

Web Way

Mansoura, Egypt

11-50 employees

Computer Software

http://www.webwayeg.com/

May 2016 to Jul 2016 (2 months)

Education

bachelor of computer Science in computer science

Education Details

bachelor of computer Science

computer science

Mansoura University, Egypt

Not specified

N/A

N/A

Mansoura University
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mansour Experimental Language School

Egypt

2013

A / Excellent / 85 -100%

N/A

Mansour Experimental Language School
2013

Training and Courses

Training/Course Details

front-end

Jul 2016

Webway

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe IllustratorArabicBusiness DevelopmentBusiness Services - OtherCoffeComputer ScienceComputer SoftwareCustomer ServiceCustomer Service RepresentativeE-LearningEducationEnglishFlexibleFreelancerFront-endFront-end EngineeringIELTS GURUITMusicNegotiatorOrganizerProblem SolverProgrammingReadingRetailSalesSales RepresentativeSocialSocial Media EngagementSoftware DevelopmentSquashSummer InternSupportTeam WorkTechnologyTelecommunicationsTutoringUpwork GlobalVodafoneZendesk

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Zendesk

Zendesk

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Programming

Programming

: Intermediate

: Medium

:

1-3 years

front-end engineering

front-end engineering

: Intermediate

: High

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

social media engagement

social media engagement

: Advanced

: High

:

Less than 1 year

sales

sales

: Intermediate

: Medium

:

Less than 1 year

tutoring

tutoring

: Intermediate

: Extreme - I love it!

:

Less than 1 year

front-end

front-end

: Beginner

: High

:

Less than 1 year

Key Skills

Negotiator, Organizer, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://linkedin.com/in/awalidhttps://linkedin.com/in/awalid

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