Basic Info

Ather Mahmoud

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Telemarketing Advisor at Centro Global Solution

Experience Details

Telemarketing Advisor

Medical/Healthcare

Experienced (Non-Manager)

N/A


Company Details

Centro Global Solution

Cairo, Egypt

501-1000 employees

Medical Devices and Supplies

N/A

Sep 2016 to present (10 months)
HSE Site Manager at Amar Misr

Experience Details

HSE Site Manager

Engineering - Construction/Civil/Architecture

Manager

N/A


Company Details

Amar Misr

Egypt

More than 1000 employees

Construction - Residential & Commercial/Office

N/A

Nov 2015 to Aug 2016 (9 months)
Team leader at Mobimil

Experience Details

Team leader

Customer Service/Support

Experienced (Non-Manager)

improving agents performance, AHT, Quality , Adherence ,
Staff time and soft skills.


Company Details

Mobimil

cairo, giza, Egypt

More than 1000 employees

Consumer Services

www.mobinil.com

Jan 2015 to Oct 2015 (9 months)
Technical Support Team Leader at Dell

Experience Details

Technical Support Team Leader

Customer Service/Support

Experienced (Non-Manager)

Team leader to about 15 technical support agents.
Coaching them about quality, AHT and soft kills about how to mange angry customers.
Coaching them about how to reach customer satisfaction according to our COPC.
Provide technical support via phone to under warranty customers.
Providing specific parts needed to be changed in the machine.


Company Details

Dell (multinational)

Egypt

N/A

Computer Hardware

N/A

Jun 2014 to Dec 2014 (6 months)
Customer care representative at Vodafoe

Experience Details

Customer care representative

Customer Service/Support

Entry Level

Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported
products issues.
Led a team of customer service representatives to increase service center profitability (Loan 1months in echo).
Provided cross training to 14 staff members ( adsl turbo & red rate plan ).
Loan to E-Chanel complain for 2 months after 35 days from being haired.


Company Details

Vodafoe (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2013 to May 2014 (1 year 4 months)
IT Service Expert at ECPC

Experience Details

IT Service Expert

Installation/Maintenance/Repair

Entry Level

Managing Technical & Server network between company departments


Company Details

ECPC (multinational)

Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Nov 2011 to Nov 2012 (1 year)
Sales & Achier at Blue Point

Experience Details

Sales & Achier

Sales/Retail

Entry Level

Guiding and Presenting plastic industries and machines.


Company Details

Blue Point

Egypt

11-50 employees

Marketing and Advertising

N/A

Jun 2010 to Oct 2011 (1 year 4 months)
Sales & Achier at Blue Point

Experience Details

Sales & Achier

Sales/Retail

Entry Level

Guiding and Presenting plastic industries and machines.


Company Details

Blue Point

Egypt

11-50 employees

Marketing and Advertising

N/A

Apr 2008 to Oct 2009 (1 year 6 months)
Sales & Show room assistant manger at DME

Experience Details

Sales & Show room assistant manger

Sales/Retail

Entry Level

Selling Spranza cars when it was first being shown and released IN April 2006.


Company Details

DME

Egypt

501-1000 employees

Automotive

N/A

Mar 2006 to Feb 2008 (1 year 11 months)
Sales & Achier at Arabic Plastic Group

Experience Details

Sales & Achier

Sales/Retail

Entry Level

N/A


Company Details

Arabic Plastic Group (multinational)

Egypt

N/A

Plastics

N/A

Jan 2005 to Dec 2005 (11 months)
Sales & Achier at Blue Point

Experience Details

Sales & Achier

Sales/Retail

Entry Level

Guiding and Presenting plastic industries and machines


Company Details

Blue Point

Egypt

11-50 employees

Marketing and Advertising

N/A

Jan 2003 to May 2004 (1 year 4 months)

Education

Bachelor of computer science in computer science

Education Details

Bachelor of computer science

computer science

FUTURE ACADEMY, Egypt

B / Very Good / 75 - 85%

N/A

N/A

FUTURE ACADEMY
2004 - 2012
High School - IGCSE

High School Details

IGCSE

Port-said Language school

Egypt

2002

B / Very Good / 75 - 85%

N/A

Port-said Language school
2002

Training and Courses

Training/Course Details

Sales and Markting

Jun 2006

Gamie & Gamie International

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicArabic Plastic GroupAutomotiveBuilding ConstructionBusiness DevelopmentComputer HardwareComputer ScienceConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialConsumer ServicesCustomer Care RepresentativeCustomer ServiceCustomer-orientedDellECPCEnglishEnglish MoviesFrenchGermanHSE Site ManagerHard WorkerIT Service ExpertInstallationItMaintenanceMarketing And AdvertisingMedicalMedical Devices And SuppliesMicrosoft ExcelMicrosoft OfficeMicrosoft WordOfficePlasticsProblem SolverRepairRetailRiding HorsesSalesSales & AchierSales & Show Room Assistant MangerSales And MarktingSimmingSkilled TradesSportsSupportSupportiveTeam LeaderTeam PlayerTechnical SupportTechnical Support Team LeaderTelecommunicationsTelemarketing AdvisorVodafoe

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

it

it

: Expert

: Extreme - I love it!

:

3-5 years

team leader

team leader

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Problem Solver, Team Player, Supportive

Online Presence

www.facebook.com/tiger.fangs

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