Basic Info

Aswathi K R

3 years

Doha, Qatar

Bachelor's Degree

Experienced

Work Experience

Senior Process executive at Infosys BPO Ltd

Experience Details

Senior Process executive

Customer Service/Support

Experienced (Non-Manager)

Job Responsibilities:
Handling B2B customer support
Proving Support via Calls and Chats
Trouble shooting broadband related issues remotely and also providing the resolution for the issues that customers are facing
Supporting clients for the broadband orders as well
Handling Quality Assurances of support process

2. WORKED AS SENIOR TECHNICAL SUPPORT EXECUTIVE IN C-CUBED SOLUTIONS, COIMBATORE FOR 1 YEAR 6 MONTHS
Job Responsibilities:
Handling end users and supporting them for all software related issues
Trouble shooting the system related issues via remote accessing the systems
Having good process knowledge about all the software, operating system related issues, other application issues, printer and scanners


Company Details

Infosys BPO Ltd (multinational)

India

More than 1000 employees

Information Technology Services

N/A

Feb 2015 to Feb 2017 (2 years)
Senior Technical Support Representative at C Cubed Solutions

Experience Details

Senior Technical Support Representative

Engineering - Telecom/Technology

Experienced (Non-Manager)

Job Responsibilities:
Handling end users and supporting them for all software related issues
Trouble shooting the system related issues via remote accessing the systems
Having good process knowledge about all the software, operating system related issues, other application issues, printer and scanners


Company Details

C Cubed Solutions

Coimbatore, India

101-500 employees

Information Technology Services

N/A

Jul 2013 to Jan 2015 (1 year 6 months)

Education

Electronics and Communication Engineering in Electronics and Communication Engineering

Education Details

Electronics and Communication Engineering

Electronics and Communication Engineering

Anna University, Chennai, India

A / Excellent / 85 -100%

Basic of Engineering Fundament

N/A

Anna University, Chennai
2009 - 2013
High School - Other

High School Details

Other

St Therese Girls Higher Secondary School, Shoranur.

India

2007

A / Excellent / 85 -100%

N/A

St Therese Girls Higher Secondary School, Shoranur.
2007
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveComputerCustomer ServiceElectronics And Communication EngineeringEnglishFlexibleHard WorkerHindiInformation Technology ServicesInfosys BPO LtdKannadaMalayalamMatlabMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordProcess SpecialistSenior Process ExecutiveSenior Technical Support RepresentativeSocialSupportSupportiveTamilTeam PlayerTechnical Support

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Malayalam

Malayalam

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Intermediate

: Fluent

: Beginner

Tamil

Tamil

: Beginner

: Beginner

: Fluent

: Fluent

Kannada

Kannada

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Computer

Computer

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Intermediate

: Extreme - I love it!

:

1-3 years

Matlab

Matlab

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: High

:

1-3 years

Process Specialist

Process Specialist

: Expert

: High

:

1-3 years

Key Skills

Hard worker, Flexible / Adaptive, Social, Team Player, Supportive

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