Basic Info

Ahmed Sultan

9 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Partner Channel Development Manager at Microsoft

Experience Details

Partner Channel Development Manager

Sales/Retail

Experienced (Non-Manager)

Channel development manager for unmanaged resellers in South Africa; driving businesses and transforming them to the Cloud technology through all of Microsoft’s marketing resources.
 Qualifying market’s partners and building business foundation of cloud transformation accordingly.
 Attain a step by step approach, segmenting our resellers and catering to them based on their cloud business maturity.
 Establish a business transformation strategy with Microsoft partners through modifying a business model, assessing partner’s nature of business, balancing businesses’ cash flow and training employees. This includes but isn’t limited to customer objection handling, demonstrating products, enhancing knowledge.
 Building marketing plans with partners through online digital marketing campaigns, publishing Ads, inviting to on-site events and webinars and sharing best practices.
 Provide Sales support, post-sales support, connecting with the right technical support channels and discussing business development programs according to each company’s situation.


Company Details

Microsoft (multinational)

Cairo, Egypt

More than 1000 employees

Computer Software, Information Technology Services

www.microsoft.com

Sep 2015 to Sep 2016 (1 year)
Lumia Partner Development Manager at Microsoft

Experience Details

Lumia Partner Development Manager

Sales/Retail, Marketing/PR/Advertising , Education/Teaching

Experienced (Non-Manager)

Mainly a partner development account manager, conducting training orientations to Lumia for Business mobility solution to existing Microsoft partners in the UAE.

 Communicate with Microsoft partners’ account managers and retrieve necessary details and updates about partners’ contact channels “i.e. CEO, Directors, Marketing Leads, Sales Managers, Business Development Managers, etc...”
 Hold events and boot camps to partners to overview Lumia business to business mobility solution and attract businesses to move on to Lumia devices complying with the Microsoft “Mobile first, cloud first” strategy.
 On-board and train partners on Microsoft Lumia as a business to business solution through illustrating and elaborating all business features on devices and linking them to current business needs & partner’s Microsoft sales areas of focus.
 Provide Sales support, post-sales support, technical support and discussing business development programs according to each company’s situation.


Company Details

Microsoft (multinational)

Cairo, Egypt

N/A

Computer Software, Information Technology Services, Telecommunications

www.microsoft.com

Feb 2015 to Sep 2015 (7 months)
Learning & Development Specialist at Vodafone

Experience Details

Learning & Development Specialist

Education/Teaching, Project/Program Management, Human Resources

Experienced (Non-Manager)

Namely a Knowledge Management Instructor starting off onboarding all new call center hires to UK, Ireland accounts and gradually to Vodafone International Services including Vodafone Egypt staff.

 Conducting induction & up-skilling training for all customer services queue departments except for billing.
 Conducting GANTTS training sessions for product knowledge, soft skills and net promoter score boosters & energizers.
 Creating and branding technical training material in terms of products/services, training delivery methodologies, activities and content design.
 Setting a technical training structure plan for all UK accounts new comers.
 Delivering TNA to Operation Management for business areas of developments to the technical queue and communication methods.
 Holding meetings with account’s stakeholders for customer experience improvements through full delivery breakdowns and tracking.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Apr 2012 to Nov 2014 (2 years 7 months)
Knowledge Management Consultant / Second Line Tech Support Senior at Vodafone UK

Experience Details

Knowledge Management Consultant / Second Line Tech Support Senior

Customer Service/Support, IT/Software Development, Education/Teaching

Entry Level

Acting as the backup line interface with customers of Vodafone UK, and providing second line technical support to facilitate and provide Vodafone global customer service standards.

 Responding to customer queries and helping wireless cell phone customers with any inquiries or requests, and at the same time resolving issues efficiently and professionally
 Excavate for new ideas, information to facilitate and enhance the troubleshooting process which in turn enhances the overall customer experience.
 Complete ongoing training to stay abreast of product, service and policy changes.
 Working to tight deadlines to meet production line targets.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com

Dec 2010 to Apr 2012 (1 year 4 months)
Senior Technical Support Consultant at Vodafone Australia

Experience Details

Senior Technical Support Consultant

Customer Service/Support, IT/Software Development

Entry Level

Providing second line technical support and business solutions for corporate customers of Vodafone Australia; the main purpose is to facilitate and provide a Vodafone global customer service standard.
 Own and manage client relationship and manage customers’ accounts.
 Support company’s GPRS and 3G products e.g. BlackBerry, Mobile Broadband modems, Mobile Internet…etc.
 Advise customers of the technical business solutions that fit their businesses
 Pacify and calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
 Expedite and facilitate the escalation of customer service issues and strive for one-call resolution of customer issues.


Company Details

Vodafone Australia (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com

Nov 2009 to Dec 2010 (1 year 1 month)
Deployment & Sales Executive at SEOP / EGROUP

Experience Details

Deployment & Sales Executive

Sales/Retail, Marketing/PR/Advertising

Entry Level

 Inducting awareness sessions for sales agents to Search Engine Optimization.
 Sustaining clients with consistently adding values to their businesses.
 Closing deals with major clients to shift their SEOs to our solutions and packages.


Company Details

SEOP / EGROUP

Cairo, Egypt

501-1000 employees

Internet/E-commerce, Information Technology Services

N/A

May 2008 to Apr 2009 (11 months)
Telesales Executive at TLC

Experience Details

Telesales Executive

Sales/Retail

Entry Level

 Collecting hot leads and distributing on the team members.
 Setting appointments with clients.
 Closing house remodeling deals for house owners in the USA.


Company Details

TLC

Cairo, Egypt

101-500 employees

Construction - Residential & Commercial/Office

N/A

Jul 2007 to Feb 2008 (7 months)

Achievements


Designed full readiness & on-boarding program for Microsoft MEA Marketing & Inside Sales program SureStep.


• Vodafone Appreciation Award issued by Hatem Dowaidar, Vodafone Egypt CEO & Denis D'elia, Vodafone International Services Director Jan, 2011 for going beyond the call of duty during the political crisis in Egypt, complete devotion and dedication that had me staying over at work for over a week.

• Several L&D Awards for taking all roles as a Learning Development in VIS starting with HR alignment, training, knowledge management, TNA, trainee assessments, acting as performance manager and often a team manager for all new hires for a full year & consistent top performing technical teams in the call center.


• Vodafone Over & Above Award for consistent & increased extra mileage in performance for 4 years in a row taking different roles including, Knowledge Management Instructor, QA Specialist, Floor walker, business development and performance improvement, training content branding design, tech support consultant.

• Received monthly and quarterly awards for green scorecard and overachieving KPIs and yearly for E scores on Appraisal PD for 2 years in a row.


Education

BS in English Arts & Literature

Education Details

BS

English Arts & Literature, Translation

Cairo University, Egypt

B / Very Good / 75 - 85%

Drama Novel Criticism Translation Essay Aesthetics American Civilization United Kingdoms' Culture & Civilization Arabic Western History French

N/A

Cairo University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tawfikieya School

Egypt

2005

A / Excellent / 85 -100%

N/A

Tawfikieya School
2005
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArtsAzureBusiness DevelopmentCRMComputer SoftwareConstruction - Residential & CommercialContent Design & BrandingCustomer ServiceCustomer SupportDeployment & Sales ExecutiveE-commerceEnglishEnglish Arts & LiteratureFrenchHuman & Animal WelfareHuman ResourcesIOSITInformation Technology ServicesInternetKnowledge Management Consultant / Second Line Tech Support SeniorLearning & Development SpecialistLearning And DevelopmentLumia Partner Development ManagerMarketingMicrosoftMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMusicOfficeOffice 365Partner Channel Development ManagerPlaying Bass GuitarProgram ManagementProjectRetailSalesSenior Technical Support ConsultantSoftware DevelopmentSupportTelecommunicationsTelecommunictionsTelesales ExecutiveTrainingTranslationTravelingVodafoneVodafone AustraliaVodafone UKWindows Mobile

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

iOS

iOS

: Advanced

: Extreme - I love it!

:

3-5 years

Office 365

Office 365

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Mobile

Windows Mobile

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Intermediate

: High

:

1-3 years

Azure

Azure

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Support

Customer Support

: Advanced

: High

:

3-5 years

Telecommunictions

Telecommunictions

: Advanced

: Extreme - I love it!

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Learning and Development

Learning and Development

: Intermediate

: Extreme - I love it!

:

1-3 years

Business Development

Business Development

: Intermediate

: High

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Intermediate

: Medium

:

1-3 years

Content Design & Branding

Content Design & Branding

: Intermediate

: Extreme - I love it!

:

1-3 years

Online Presence

https://ae.linkedin.com/in/asultan1

Ahmed is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.