Asmaa Nabil

Advanced Technical Support Expert

• Job Details:Diagnosed and resolved technical issues related to telecommunications services. Provided step-by-step troubleshooting guidance to customers. Documented technical solutions to enhance the knowledge base for future cases. Coordinated with internal teams to address unresolved technical challenges. Delivered exceptional support to maintain customer loyalty and satisfaction.

Customer Support Representative

• Job Details:Assisted customers with services, billing, and account management inquiries. Handled complaints efficiently and provided timely resolutions. Promoted additional services and upgrades to improve customer satisfaction. Documented customer interactions and updated account information in the CRM system. Maintained service level agreements and exceeded performance metrics.