AA
Asmaa Ahmad
Content Moderator at Freelance
Cairo, EgyptWork Experience
Freelance
Aug 2022 - Present -3 yrs
Egypt
- Job Details:Monitored and reviewed content for different platforms. Ensured compliance with policies across various industries.
Customer Support Representative
Etisalat Egypt
Aug 2020 - Aug 2022 -2 yrs
Egypt
- Job Details:Handled customer inquiries and complaints via call center. Provided technical support and promoted services.
Audibank
Aug 2019 - Aug 2020 -1 yr
Egypt
- Job Details:Managed client accounts and banking services. Delivered financial solutions and customer support.
Education
Bachelor's Degree in Law
Cairo University (CU)Jan 2018
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Customer Service and client relationship management
- Attention to detail and high accuracy under pressure
- Content moderation and community guidelines enforcement
- Time management and ability to multitask
- Adaptability and quick learning in new environments
- Familiarity with CRM tools and moderation platforms
- Teamwork and collaboration across departments
- Basic knowledge of banking and financial services
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Languages
Arabic
FluentEnglish
Intermediate