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ashraf fayeq hassaan

Sales and Customer Service agent

Cairo, Egypt
  • call center
  • Microsoft Word,
  • Microsoft office programsWord, Excel, Power Point, Outlook, Access, internet search & task
  • hotels
  • customer relationship mangment - CRM

Work Experience

  • Sales and Customer Service agent at AL Batal Co, for the Import and Export

    Dec 2013 to Dec 2014 · 1 Years 5 Months
  • Contact Center Agent at Kout Food Group Al Homaizi Food Stuff, Kuwait

    Sep 2013 to Oct 2013 · 1 Months
  • Sales and Marketing Representative at Harika Co, for the Import and Export

    Jan 2013 to Aug 2013 · 8 Months
  • Customer Service Representative at Roads and Transport Authority Call center

    Jan 2011 to Nov 2012 · 1 Years 10 Months

View 3 more experiences

Education

  • bachelor of computer science in computer science

    Alson Higher Institute for Tourism, Hotels and Computer - Egypt 2000 to 2004 · 4 Years
  • High School - Other

    Nahdet Ain Shams Private Schools for Primary, Elementary, Secondary Public and Secondary Trading diploma - Egypt 1999

Achievments

the best KPIs and the best agent also agent of the month

Skills
Tools and Fields of Expertise

  • call center
  • Microsoft Word,
  • Microsoft office programsWord, Excel, Power Point, Outlook, Access, internet search & task
  • hotels
  • customer relationship mangment - CRM
  • Customer Service
  • Sales
  • secrtary
  • Computer Teacher
  • Opera - Prelogic - Wish net - Vicas hotels programs

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • Best High Selling Award

    Al Homaizi food stuff (Burger King Call Center). · 2013
  • Best Government Call Center in Middle East Award 2012

    Insights ME · 2012
  • best agent

    RTA · 2012
  • OUTSTANDING AGENT AWARD

    Roads & Transport Authority Call Center 8009090. · 2012
  • AGENT OF THE MONTH AWARD

    Roads & Transport Authority Call Center 8009090 · 2011
  • MONTHLY EXCELLNCE AWARD in the KPIs

    Roads & Transport Authority Call Center 8009090 · 2011
  • world class customer service

    Future Generation Foundation · 2007
  • Basic Business Skills Acquisition

    Future Generation Foundation · 2006