Basic Info

Ashraf hassaan

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales and Customer Service agent at AL Batal Co, for the Import and Export

Experience Details

Sales and Customer Service agent

Customer Service/Support

Experienced (Non-Manager)

- Making sure products and services are supplied to customers on time.
- Involved in daily and monthly inventory of all goods and capital of money.
- Regularly liaised with our suppliers to ensure the progress of existing orders.
- Involved in the recording and administration of sales by forwarding reports and copies to the sales manger


Company Details

AL Batal Co, for the Import and Export

Cairo, Egypt

11-50 employees

Import and Export

N/A

Dec 2013 to Dec 2014 (1 year)
Contact Center Agent at Kout Food Group Al Homaizi Food Stuff, Kuwait

Experience Details

Contact Center Agent

Hospitality/Hotels/Food Services, Customer Service/Support

Experienced (Non-Manager)

-Assisted customers with their queries and problems by phone and e-mail.
-Help customers place new orders easily.
-Forwarded important and serious matters to the seniors.
-Transferred urgent calls to the required departments quickly and accurately.
-Enter and updated new customer details in the customer relationship management software.
-Achieved set targets of the firm by the stipulated deadline.


Company Details

Kout Food Group Al Homaizi Food Stuff, Kuwait (multinational)

Kuwait

501-1000 employees

Food and Beverage Production, Food Services/Restaurants/Catering

Kout Food Group Al Homaizi Food Stuff

Sep 2013 to Oct 2013 (1 month)
Sales and Marketing Representative at Harika Co, for the Import and Export

Experience Details

Sales and Marketing Representative

Sales/Retail

Experienced (Non-Manager)

- Making sure products and services are supplied to customers on time.
- Involved in daily and monthly inventory of all goods and capital of money
- Launched and distributed company product to over 300 maintenance centers all over Egypt.
- Regularly liaised with sales manger to about the progress of existing orders


Company Details

Harika Co, for the Import and Export

Cairo, Egypt

11-50 employees

Import and Export

N/A

Jan 2013 to Aug 2013 (7 months)
Customer Service Representative at Roads and Transport Authority Call center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

- Provide a valuable link between the customers and the company.
- Have a good knowledge about (CRM system) entering all activates (calls, complains, suggestions).
- Guide customers to register and complete all steps to open an account in our company website and show them the steps in order to do any transaction online.


Company Details

Roads and Transport Authority Call center

Dubai, United Arab Emirates

501-1000 employees

Travel and Tourism, Transportation

www.RTA.com

Jan 2011 to Nov 2012 (1 year 10 months)
Shift Team Leader at The Auris Boutique Hotel Apartment, Adnan Construction LLC

Experience Details

Shift Team Leader

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

- Active guest expectations and front office targets, collect market share report and feedback
- Do the night audits to update the guest folio bills daily.
- Prepare reports to front office manger, general manger, and account department to perform account closing for the day.
- Have knowledge about other operating departments and carrying out their work if necessary.


Company Details

The Auris Boutique Hotel Apartment, Adnan Construction LLC

Dubai, United Arab Emirates

11-50 employees

Hospitality/Hotels

N/A

Jul 2010 to Jan 2011 (6 months)
CID Data Entry Assistant at EMAAR Hospitality Group LLC, THE Address Dubai mall hotel

Experience Details

CID Data Entry Assistant

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

- Take good knowledge about assistant program for hotels using on computer like (vicas&opera).
- Take many responsibilities about sending data to (Criminal Investigation Department, Dubai Police).
- Learn typing on computer so fast and to easy using assistant program
- Translate from Arabic to English & from English to Arabic to (gust & colleagues).


Company Details

EMAAR Hospitality Group LLC, THE Address Dubai mall hotel (multinational)

Dubai, United Arab Emirates

501-1000 employees

Hospitality/Hotels

N/A

Sep 2009 to Jul 2010 (10 months)
Receptionist at Creative Hotels & Resorts, Nile Cruises

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

- Check in and check out the guest and hands on the payment.
- Wake up, Self-motivated, Take many responsibilities about the ship and the guest.
- Deal with guest. General manger, every employee.
- Solve guest, employee problems quickly and effectively
- Receiving products weekly (food, water) to use it during the cruise.
- Type finishes report about (ship, cruises) daily


Company Details

Creative Hotels & Resorts, Nile Cruises

Sohag, Egypt

51-100 employees

Hospitality/Hotels

N/A

Aug 2008 to Aug 2009 (1 year)

Achievements


the best KPIs and the best agent also agent of the month

Education

bachelor of computer science in computer science

Education Details

bachelor of computer science

computer science

Alson Higher Institute for Tourism, Hotels and Computer, Egypt

C / Good / 65 - 75%

computer science

computer science

Alson Higher Institute for Tourism, Hotels and Computer
2000 - 2004
High School - Other

High School Details

Other

Nahdet Ain Shams Private Schools for Primary, Elementary, Secondary Public and Secondary Trading diploma

Egypt

1999

C / Good / 65 - 75%

Secondary Trading diploma

Nahdet Ain Shams Private Schools for Primary, Elementary, Secondary Public and Secondary Trading diploma
1999

Certifications

best agent
Oct 2012

Certificate details

best agent

Oct 2012

N/A

N/A

N/A

RTA

N/A

Certificate details

Best High Selling Award

Oct 2013

N/A

N/A

N/A

Al Homaizi food stuff (Burger King Call Center).

Achieved the Best High Selling Award (Oct 2013) Awarded by Al Homaizi food stuff (Burger King Call Center).

Certificate details

OUTSTANDING AGENT AWARD

Jun 2012

N/A

N/A

N/A

Roads & Transport Authority Call Center 8009090.

Achieved OUTSTANDING AGENT AWARD (Jun 2012 & Sep 2012) Awarded by Roads & Transport Authority Call Center 8009090.

Certificate details

MONTHLY EXCELLNCE AWARD in the KPIs

Oct 2011

N/A

N/A

N/A

Roads & Transport Authority Call Center 8009090

Achieved MONTHLY EXCELLNCE AWARD in the KPIs (Oct 2011 & Nov 2011 & Dec 2011) Awarded by Roads & Transport Authority Call Center 8009090

Certificate details

Best Government Call Center in Middle East Award 2012

Nov 2012

N/A

N/A

N/A

Insights ME

Achieved with Roads & Transport Authority Call Center 8009090 the (Best Government Call Center in Middle East Award 2012) Awarded by Insights ME

Certificate details

AGENT OF THE MONTH AWARD

Dec 2011

N/A

N/A

N/A

Roads & Transport Authority Call Center 8009090

Achieved AGENT OF THE MONTH AWARD (Dec 2011) Awarded by Roads & Transport Authority Call Center 8009090

Training and Courses

Training/Course Details

Basic Business Skills Acquisition

Jun 2006

Future Generation Foundation

-Developed Language and Computer Skills. -Enhanced Presentation & Project development skills. -Acquired basic business skills including: marketing, Sales, banking, accounting, Business correspondence and report writing.

Training/Course Details

world class customer service

Dec 2007

Future Generation Foundation

-Understanding world class customer service. -Providing sales-related services, negotiating with customer. -Resolving customer conflict, servicing internal customer. -Achieving world class customer service.

This profile is fresh!
Last update 26 days ago.

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Profile Skills and Keywords

AGENT OF THE MONTH AWARDArabicBasic Business Skills AcquisitionBest AgentBest Government Call Center In Middle East Award 2012Best High Selling AwardBusiness DevelopmentCID Data Entry AssistantCall CenterCateringComputer ScienceComputer TeacherContact Center AgentCustomer Relationship Mangment - CRMCustomer ServiceCustomer Service RepresentativeCustomer-orientedEMAAR Hospitality Group LLC, THE Address Dubai Mall HotelEnglishFood And Beverage ProductionFood ServicesHard WorkerHospitalityHotelsImport And ExportKout Food Group Al Homaizi Food Stuff, KuwaitLaughingLeaderMONTHLY EXCELLNCE AWARD In The KPIsMicrosoft Office ProgramsWord, Excel, Power Point, Outlook, Access, Internet Search & TaskMicrosoft Word,MusicOUTSTANDING AGENT AWARDOpera - Prelogic - Wish Net - Vicas Hotels ProgramsOrganizerProblem SolverReadingReceptionistRestaurantsRetailSalesSales And Customer Service AgentSales And Marketing RepresentativeSecrtaryShift Team LeaderSupportTransportationTravel And TourismWorld Class Customer Service

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word,

Microsoft Word,

: Expert

: Extreme - I love it!

:

5-7 years

customer relationship mangment - CRM

customer relationship mangment - CRM

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft office programsWord, Excel, Power Point, Outlook, Access, internet search & task

Microsoft office programsWord, Excel, Power Point, Outlook, Access, internet search & task

: Advanced

: Extreme - I love it!

:

More than 7 years

Opera - Prelogic - Wish net - Vicas hotels programs

Opera - Prelogic - Wish net - Vicas hotels programs

: Advanced

: High

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: Medium

:

5-7 years

call center

call center

: Expert

: Extreme - I love it!

:

5-7 years

hotels

hotels

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

secrtary

secrtary

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Teacher

Computer Teacher

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Organizer, Problem Solver

Online Presence

ashraf.abulmaged@facebook.com@ashrafabulmaged

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