Ashraf Muahemd

Assistant Front Desk Manager

• Job Details:Provided courteous and attentive service to all guests. Performed front desk duties such as check-in/check-out, reservation management, and guest inquiries. Operated a multi-line phone system to handle incoming calls efficiently. Maintained a clean and organized front desk area.

Front Office Executive

• Job Details:Greeted guests in a warm and welcoming manner, providing exceptional customer service. Checked guests in and out efficiently, handling all front desk duties including booking reservations, processing payments, and managing room keys. Answered a high volume of incoming calls, providing information about hotel amenities and resolving guest issues in a timely manner. Maintained detailed guest records and files, ensuring accuracy of all data. Assisted with various administrative tasks including scheduling, ordering supplies, and handling mail/deliveries. Demonstrated strong problem-solving and conflict resolution skills to address guest concerns.