Basic Info

Ahmed Hussien

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Embedded Systems Developer at Smart Cards Applications

Experience Details

Embedded Systems Developer

IT/Software Development

Experienced (Non-Manager)

* Design and implement software of embedded devices and systems (PAX, SAND and VERIFONE point-of-sale (POS)).
* Design, develop, code, test and debug system software
* Analyze and enhance efficiency, stability and scalability of system resources
* Support software QA and optimize I/O performance
* Interface with hardware design and development


Company Details

Smart Cards Applications

Smart Village, Egypt

More than 1000 employees

Computer Software

www.egyptsmartcards.com

Feb 2015 to present (1 year 10 months)
Technical Support Agent at TEData

Experience Details

Technical Support Agent

IT/Software Development

Experienced (Non-Manager)

Taking ownership and quickly drive to resolution product issues reported by customers.
Debug customer reported failures, produce test cases to replicate failure and log issues with QA and Engineering teams.
Exhibit technically expertise around assigned Clickability products and/or services.
Participation in building training programs to build and maintain knowledge cohesion among the Customer Success organization
Maintaining and be actively involved in community forumsActive participation in deployment planning, deployment and testing
Developing and maintaining an in-depth knowledge and expertise regarding the capabilities of our products and services.
Follow-up with unsatisfied customers to ensure their issues are resolved and the customer is satisfied.
Proactively monitor and assume ownership of support case queue and turn over.
Helping customers solve technical platform issues and lead a technical support team.


Company Details

TEData

Giza, Mohandseen, Egypt

N/A

Computer Networking

http://www.tedata.net/

Apr 2014 to Feb 2015 (10 months)
Engineer at HTC

Experience Details

Engineer

Installation/Maintenance/Repair

Entry Level

Planning and undertaking scheduled maintenance, responding to breakdowns, diagnosing faults,
repairing equipment, obtaining specialist components, fixtures or fittings, applying maintenance
procedures.


Company Details

HTC (multinational)

Egypt

501-1000 employees

Information Technology Services

N/A

Mar 2013 to Mar 2014 (1 year)
Technical Support Agent at Vodafone Egypt

Experience Details

Technical Support Agent

Customer Service/Support

Entry Level

* Liaise with the second line of support to resolve reported incidents & enquiries.
* Provide users with accurate and timely information
* Listen carefully to customers and collect all required information on reported incident.
* Log all IT incidents reported to Helpdesk, qualify and try to resolve them.
* Forward & track trouble tickets to other IT support teams when required and in a reasonable time.


Company Details

Vodafone Egypt

Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2012 to Mar 2013 (5 months)
Computer Lecturer (volunteer) at Resala Charity

Experience Details

Computer Lecturer (volunteer)

IT/Software Development

Student

N/A


Company Details

Resala Charity

Egypt

N/A

Human Resources

N/A

Jun 2008 to Jul 2008 (1 month)
Technical Summer Training (intern) at National Air Navigation Services Company

Experience Details

Technical Summer Training (intern)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

National Air Navigation Services Company

Egypt

N/A

Airlines/Aviation, Travel and Tourism

N/A

Aug 2005 to Sep 2005 (1 month)
Technical Summer Training (intern) at Egyptian company of Iron and Steel

Experience Details

Technical Summer Training (intern)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Egyptian company of Iron and Steel

Egypt

N/A

Mining and Metals

N/A

Jun 2005 to Jun 2005 (1 month)
Technical Summer Training (intern) at Nilesat

Experience Details

Technical Summer Training (intern)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Nilesat

Egypt

N/A

Telecommunications

N/A

May 2004 to May 2004 (1 month)

Achievements


* Member of the Syndicate of Egyptians Engineers & the Federation of Arab Engineers. * Cultural Activity Award - Faculty of Engineering - Cairo University. * Writer in Dar Elrawda and one of my writings is (Dinner invitation) short story. * The owner of AshoTVHD Channel.

Education

BSc in Communications & Electronics Engineering

Education Details

BSc

Communications & Electronics Engineering

Cairo University, Egypt

Not specified

Electronic Computer Waves control Measurements

Graduation project Title: Automated broadcasting wireless vehicle. Project Grade: Excellent

Cairo University
2004 - 2010

Certifications

CCNA
Sep 2009

Certificate details

CCNA

Sep 2009

N/A

N/A

N/A

N/A

ICDL
Dec 2011

Certificate details

ICDL

Dec 2011

N/A

N/A

N/A

N/A

Certificate details

Embedded Systems Diploma

Jan 2013

N/A

N/A

N/A

SGEC

N/A

Training and Courses

Training/Course Details

Microcontroller

May 2008

Faculty of Engineering - Cairo University

Microcontroller (PIC, Atmel)

Training/Course Details

PLC

Jan 2008

Faculty of Engineering - Cairo University

Programmable Logic Controller

Training/Course Details

C/C++

Jan 2005

Faculty of Engineering - Cairo University

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesAnalyticalArabicAviationC/C++CCNAChessCommunications & Electronics EngineeringComputer LecturerComputer NetworkingComputer SoftwareCustomer ServiceEmbedded Systems DeveloperEmbedded Systems DiplomaEngineerEnglishGraphic DesignH/W And S/W For PCs And LaptopsHTCHard WorkerHuman ResourcesICDLITInformation Technology ServicesInstallationInternet And Search Engines.MS Office (Word, Excel, Power Point, FrontPage And Outlook)MaintenanceMatlab 7.1MicrocontrollerMining And MetalsMultimedia DesignerNetworksOrcad 10PLCProblem SolverProgrammingReadingRepairSocialSoftware DevelopmentSupportTeam PlayerTechnical Summer TrainingTechnical Support AgentTelecommunicationsTravel And TourismTravelingVisual BasicWindows 2000, XP, Vista, 7Writing Poetry And Short Stories

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Windows 2000, XP, Vista, 7

Windows 2000, XP, Vista, 7

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office (Word, Excel, Power Point, FrontPage and Outlook)

MS Office (Word, Excel, Power Point, FrontPage and Outlook)

: Expert

: Extreme - I love it!

:

3-5 years

H/W and S/W for PCs and Laptops

H/W and S/W for PCs and Laptops

: Advanced

: Extreme - I love it!

:

3-5 years

internet and search engines.

internet and search engines.

: Advanced

: Extreme - I love it!

:

3-5 years

multimedia designer

multimedia designer

: Advanced

: Extreme - I love it!

:

3-5 years

Matlab 7.1

Matlab 7.1

: Intermediate

: Medium

:

1-3 years

Orcad 10

Orcad 10

: Intermediate

: High

:

1-3 years

C/C++

C/C++

: Intermediate

: High

:

1-3 years

Visual Basic

Visual Basic

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Graphic Design

Graphic Design

: Advanced

: Extreme - I love it!

:

1-3 years

Programming

Programming

: Advanced

: Extreme - I love it!

:

1-3 years

Writing poetry and short stories

Writing poetry and short stories

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Hard worker, Problem Solver, Social, Team Player

Online Presence

http://eg.linkedin.com/pub/ahmed-ashour/75/199/38/https://twitter.com/AshoTV_HDhttp://www.youtube.com/AshoTVHD

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