Abanoub Nasr Elias Shenouda

Training ManagerFull Time

• Job Details:• Identify and assess the training needs (TNA) through constant coordination across all Accepted Egypt’s departments. • Monitor and evaluate the training program’s effectiveness, success, and compliance to the company’s best practices following the Training Observation Form (TOF) guidelines. • Search for gaps in training content and materials that need updating to generate higher productivity to yield more training effectiveness and a higher trainee pass rate. • Draw and outline a comprehensive or an individualized training and development plans for trainers. • Review existing training programs; suggests enhancements and modifications to improve engagement, learning, and customer retention. • Deploy and enforce a wide variety of training methods to ensure training centeredness. • Perform constant and periodic admin work and performance checks to guarantee following Accepted Egypt’s methodology and framework. • Maintain knowledge of new methods and techniques for training, and training requirements. • Contribute in developing and creating training material that cater for both the trainees’ needs and Accepted Egypt’s to serve our business goals.

English TeacherFull Time

• Job Details:• Plan, prepare and deliver up to 20 hours of high-quality English Teaching in the first year. • Provide high-quality English language teaching that meets the needs of different customer groups taking into account individual learning styles. • Monitor progress and provide regular feedback to help manage students’ performance throughout the course, and actively promote learner autonomy • Contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching team. • Complete teaching related administrative tasks to specified standards. • Actively engage in professional development and performance management to ensure quality and high standards in teaching and learning and maintain British Council’s position at the forefront of best ELT practices.

Learning and Development SpecialistPart Time

• Job Details:• Provide accessible and user-friendly materials for the company’s employees to ensure their readiness to pass internal promotion and transfer assessments. • Assess training and development needs through surveys and communicate with other departments as Quality, Training, Operations, and key stakeholders. • Collaborate with the company’s department to address knowledge, skills, and performance gaps of customer service representatives through planning new strategies, implementation them, evaluating their outcomes, and designing new improved ones. • Create, organize, plan and present various forms of onboarding, orientation, and skills training for employees to ensure acquiring minimum skills for development. • Design and outline assessments for the company’s employees that guarantee candidates’ full awareness and comprehensiveness of the new positions responsibilities. • Innovate unique training programs an e-learning trainings with different approaches to fulfill employees’ specific needs to maintain or improve job skills to hire and/or job skills to gain. • Evaluate programs effectiveness through assessments, surveys, and feedback. • Maintain records of training and development activities, attendance, results of tests and assessments.