Basic Info

Asem gad alkareem

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales maker at Mobile shop

Experience Details

Sales maker

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Mobile shop

Egypt

501-1000 employees

Marketing and Advertising

https://www.mobileshop.com.eg/

Jan 2017 to present (9 months)
Technical support at Vodafone

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vf.eg

Apr 2017 to present (6 months)
Agent at ECCO outsourcing

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

1- in my position i have responsibilities of customer care and support all of technical issues in their accounts , I tell them all the information they need.
2- about my target and KPI's , we have AHT (Average handle time) , NPS
(Net Promoter Score) FCR (First call resolution) and FTF (First time fixed).


Company Details

ECCO outsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.eccooutsourcing.com/

Apr 2016 to Dec 2016 (8 months)
Technical support at ECCO outsourcing

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

i support all new comers to can use system so fast and how to handling hard cases


Company Details

ECCO outsourcing

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.eccooutsourcing.com/

Apr 2016 to Nov 2016 (7 months)
Help desk at Alhoda

Experience Details

Help desk

IT/Software Development

Entry Level

i like this kind of work and i can creativity in it.
I learned a lot from the compTIA A +, Network +, security +
i learned C++ basics , SQL and Java SE


Company Details

Alhoda

Giza, Egypt

11-50 employees

Computer Software, Computer Hardware, Information Technology Services

N/A

Sep 2014 to Dec 2015 (1 year 3 months)

Achievements


Top performance from ECCO outsourcing

Education

management information system in faculty of commerce and business administration

Education Details

management information system

faculty of commerce and business administration

Helwan University, Egypt

C / Good / 65 - 75%

C++,Java se , C , SQL , PHP , Network , security , network diagram , system analysis

compTIA A , Network , security

Helwan University
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Haram

Egypt

2009

B / Very Good / 75 - 85%

N/A

Haram
2009

Certifications

ADSL handling
Apr 2017

Certificate details

ADSL handling

Apr 2017

98 out of 100

N/A

11127

vodafone data

N/A

Training and Courses

Training/Course Details

compTIA A+

Mar 2016

YouTube

all thing about computers

Training/Course Details

network +

Feb 2016

Youtube

all thing about networks

Training/Course Details

Java SE

Jan 2016

track IT

java basics

Training/Course Details

sales and marketing

Apr 2016

Al Hoda Computer Services

Sales of many customers and persuade them to appropriate goods and explain the details and the strengths of each product

Training/Course Details

customer services and call center

Apr 2016

ECCO outsourcing

learning about customer care and how handle more peoples

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

ADSL HandlingAdobe PhotoshopAgentArabicBusiness DevelopmentC/CCall CenterCompTIA A+Computer HardwareComputer ScienceComputer SoftwareCreativeCustomer CareCustomer ServiceCustomer ServicesCustomer Services And Call CenterECCO OutsourcingEnglishFaculty Of Commerce And Business AdministrationHandles StressHard WorkerHelp DeskITInformation Technology ServicesJavaJava SEMarketingMarketing And AdvertisingMicrosoft OfficeNetwork +OffshoringOutsourcingProblem SolverRetailSalesSales And MarketingSales MakerSoftware DevelopmentSupportSupportiveTechnical SupportTelecommunicationsVodafoneWeb Develop

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

C/C

C/C

: Beginner

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Java SE

Java SE

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer services

customer services

: Advanced

: Extreme - I love it!

:

Less than 1 year

customer care

customer care

: Advanced

: Extreme - I love it!

:

Less than 1 year

call center

call center

: Advanced

: Extreme - I love it!

:

Less than 1 year

IT

IT

: Advanced

: High

:

1-3 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Problem Solver, Handles Stress, Supportive

Online Presence

https://eg.linkedin.com/in/asem-thabet-044152b7www.facebook.com/3Aasem13https://twitter.com/AsemThabet

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