AHMED SALAH ELBANNA

Infrastructure supervisorFull Time

• Job Details:• Manage and execute projects to meet deadline, scope, and budget • Develop internal team schedule to manage on call, tasks & module ownership • Track projects, milestones and deliverables, communicating with Suppliers and stakeholders keeping them aligned regarding the project’s status • Create and manage work breakdown structures of IT projects • Collect and develop status reports • Delivered quality end user systems that are reliable and meet the user’s needs. • Maintain effective service desk and reporting KPIs • Identify hardware and software areas of development • Deliver support to the business within accepted SLA • Coordinate with IT teams for any new System implementation or upgrade • Ensure compliance with best practices, and policies and procedures • Identify technologies to improve security, scalability, and reliability of the overall secured IT environment

Operations and Infrastructure ManagerFull Time

• Job Details:• Verified and implemented detailed technical design solution. • Provided detailed technical design for enterprise solutions. • Being current on the latest IT trends and technologies to help guide the direction of the team is important. • Resolved technical problem across multiple technologies. • Provided advanced technical consulting and advised of other on proposal efforts. • Trained users to use of the equipment and services within client’s policy. • Represented IT effectively in meetings and forums.

System & Network AdministratorFull Time

• Job Details:• Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation • Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment • Provide initial response and manage problem resolution process for outages and problems • Provides day-to-day technical support to employee’s desktop systems software & hardware • Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request • Configuring the monitoring system with cameras and DVR System to support high security and archiving for the data. • Implement ticket system.