Basic Info

Arijit Basu

12 years

Kolkata, India

Bachelor's Degree

Experienced

Work Experience

Project Lead at AXA Business Services

Experience Details

Project Lead

Human Resources

Experienced (Non-Manager)

• Working as a Global Training Coordinator for AXA Tech.
• Went to Paris for project transition in the month of December 2015 and February 2016
• Uploading Elearnings in Cornerstone
• Expertise in Cornerstone (LMS Tool)
• Testing the Elearning sessions in Cornerstone
• Taking MOMs in weekly client calls
• Closing sessions in Cornerstone
• Creating weekly as well as monthly training reports
• Streamlining the Process
• Overall training coordination
• Creating SOPs
• Work on strategic priorities and initiatives of the business, working closely with Account Leads, Delivery Lead, BU leaders and Group stakeholders
• Liaison with various stakeholder from business and Vendors
• Process governance
• Follow-up for various requirements with the stake holders
• Resolving technical queries


Company Details

AXA Business Services

Bangalore, India

More than 1000 employees

Insurance

N/A

Nov 2015 to present (1 year 1 month)
Senior Training Administrator at Capgemini India Pvt Ltd

Experience Details

Senior Training Administrator

Education/Teaching, Administration, Training/Instructor

Experienced (Non-Manager)

• Working in UK L & D Process as a Senior Training and Performance Associate.
• Completed TTT Training Program
• End to end process knowledge of Global LnD with expertise in Zoho / Survey Gizmo and other LnD tools.
• Taking care of all the logistics on assigned face-to-face training initiatives, including booking rooms, sending equipment, organizing catering and ensuring the right people are invited.
• Work with trainers to ensure they have all information and content they need to deliver face to face training.
• Maintaining accurate attendance records for training.
• Provide first-line support for our training App, answering user queries and resolving or escalating any technical issues.
• Moderate virtual sessions for Global participants in Adobe Connect.
• Expertise in MyLearning (LMS Tool)
• Worked on internal standardization and GPM / Process Transformations for UK LnD.
• Promoted as an SME in January 2014.
• Worked on Training KPI reporting for UK LnD
• Transforming / transitioning / integrating Program Management project for CC and Apps UK
• Engage with and work with Training head to create a yearly competency based Learning and Development plan broken down quarter wise
• Experienced in streamlining work procedures and standardizing internal controls & processes
• Identifying special learning requirements
• To create effective Learning and Development communication content

• Responsible for developing and delivering CC/Apps LnD reports based on Stakeholder needs.

• Part of the team to facilitate Training Needs for CC UK employees. Targeting participants to maintain capacity for all Regional CC deliveries.
• Manage and report utilization of Training
• Create and document all Learning and Development processes
• Communication effectively with employees in sharing Calendar through internally built systems and processes
• Creating quarterly training calendar.
• Responsible for maintaining all the QMS criteria for the team.
• Coordinating with the external suppliers and booking the external trainings.
• Raising POs for external and internal vendors.
• Booking internal Training rooms.
• Booking external venues.
• Creating survey templates in Survey Gizmo
• Creating SOPs


Company Details

Capgemini India Pvt Ltd (multinational)

Kolkata, India

More than 1000 employees

Information Technology Services

N/A

Dec 2011 to Aug 2015 (3 years 8 months)
Senior Executive at IBM Daksh Business Process Outsourcing

Experience Details

Senior Executive

Customer Service/Support

Experienced (Non-Manager)

 Quick Books Tech Support – As a TSE (May 2006 – Feb 2007)
 Bell TV Support – As a CCS (Mar 2007 – Mar 2008)
 Bell TV Support – Promoted as a Senior CCS basis Performance
 Bell TV Support – Specialist Sr CCS (Apr 2008 – February2010)
 Have taken up additional responsibilities of being the Team mentor and training new hires.
 Iyogi technical support – Sr technical support executive (March2010 – 1 December 2011)


Company Details

IBM Daksh Business Process Outsourcing (multinational)

Kolkata, India

More than 1000 employees

Information Technology Services

N/A

May 2006 to Dec 2011 (5 years 7 months)

Education

Bcom in Commerce

Education Details

Bcom

Commerce

CALCUTTA UNIVERSITY, India

Not specified

N/A

N/A

CALCUTTA UNIVERSITY
1999 - 2002
High School - Other

High School Details

Other

Jogesh Chandra Chowdhury College

India

1999

Not specified

N/A

Jogesh Chandra Chowdhury College
1999

Training and Courses

Training/Course Details

Train the Trainer

Nov 2014

Capgemini

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe ConnectBengaliCapgemini India Pvt LtdCommerceCustomer ServiceCustomer-orientedEnglishFlexibleHindiHuman ResourcesIBM Daksh Business Process OutsourcingInformation Technology ServicesInsuranceMicrosoft OfficeOrganizerProblem SolverProject LeadSenior ExecutiveSenior Training AdministratorSumtotalSupportSurvey GizmoTeam PlayerTrain The TrainerTrainingTraining CoordinationZoho

Self-assesed Skills

Languages

Bengali

Bengali

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Advanced

: Intermediate

: Fluent

: Fluent

Tools and Technologies

Adobe Connect

Adobe Connect

: Expert

: Extreme - I love it!

:

3-5 years

Zoho

Zoho

: Expert

: Extreme - I love it!

:

3-5 years

Sumtotal

Sumtotal

: Expert

: Extreme - I love it!

:

3-5 years

Survey Gizmo

Survey Gizmo

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Training Coordination

Training Coordination

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Customer-oriented, Organizer, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://in.linkedin.com/pub/arijit-basu-looking-for-new-opportunities/1a/303/2aa

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