Basic Info

Arif Ali

7 years

NEW DELHI, India

Bachelor's Degree

Experienced

Work Experience

Serior Technical services Specialist at IBM India Pvt Ltd.

Experience Details

Serior Technical services Specialist

Engineering - Telecom/Technology

Experienced (Non-Manager)

Working for US & EMEA region based cliet ASTELLAS Pharma and providing L3 level IT support for Vmware, Hyper-V & Windows servers & IT operations.

Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Center,
Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure (Vmware and Hyper-V)
Working on VMCLUSTER, VMHA, VMotion, DRS, Data store, VM virtual Network, Templates, permission and roles, etc.
Handling Windows server 2003, 2008 servers and Wintel troubleshooting issues.
Managing Hyper-V Technology and troubleshooting the issue.
Creating new Virtual servers on Vmware and Hyper-V.
Managing Domain controller, active directory, DNS, DHCP, File server, Windows Failover cluster,
Performing RAID configuration and troubleshooting.
Working on Windows Update Server
Working with windows deployment service (WDS).
Root cause of problems and escalate to engineering and vendor support as necessary
Develop, automate and implement operations best practices
Performing Capacity Management functions
Effectively collaborating with Server / Storage / Network / Data Center / Facilities / Audit / Compliance and PMO teams
Managing problem and service tickets ensuring timely resolution to meet Service Level Agreements
Follow established Enterprise change management procedures
Participating in Business Continuation / Disaster Recovery infrastructure planning, building, and testing
Ability to understand and relate to new products, technology, strategy and be able to follow directions
Provide project management that includes planning, documentation, meetings, conference calls, and reporting.
Conducting training sessions to share knowledge with peers and other support teams is necessary
Available to work outside of normal business hours to fulfill production and project needs, provide 7x24 on-call support on a rotating basis
Traveling to client site as per project requirement.


Company Details

IBM India Pvt Ltd. (multinational)

NEW DELHI, India

More then 1000 employees

Information Technology Services

N/A

Jan 2014 to present (2 years 11 months)
Technical specialist at HCL Technology

Experience Details

Technical specialist

Customer Service/Support

Experienced (Non-Manager)

HCL Technology– working as Specialist Windows and VMWARE L2 for Client- Volvo IT
Oct- 2012 ­– Jan-2014

Working as a Wintel and VMWARE vshere support engineer on L2.
Managing datacenter and handling day to day related issue of VMWARE ESXI servers and VCenter servers.
Managing VMWARE VCenter server 5.0
Managing ESXI 5.0 servers.
Working on VMCLUSTER, VMHA, VMotion, DRS, Data store, VM virtual Network, Templates, permission and roles, etc.
Handling Windows server 2003, 2008 servers and troubleshooting L2 level issues.
Managing Domain controller, active directory, DNS, DHCP, File server, Windows Failover cluster,
Performing RAID configuration and troubleshooting.
Working on Windows Update Server
Working with windows deployment service (WDS).


Company Details

HCL Technology (multinational)

NEW DELHI, India

More then 1000 employees

Information Technology Services

N/A

Oct 2012 to Jan 2014 (1 year 3 months)
System Administrator at Acs A Xerox Company

Experience Details

System Administrator

Engineering - Telecom/Technology

Experienced (Non-Manager)

Affiliated Computer Services A Xerox Company - Information Management Associate
March 2010 ­– October 2012 – On ACS Payroll

Contract based- System Administrator (Mind River Payroll) January 2009 ­– March 2010 (Project- Affiliated Computer Services)

JOB PROFILE

Here I was providing support on windows servers and IT support administration

Handling DATA CENTER management and movement
Installing, Configuring and Managing Windows Servers
Managing Vulnerability Servers and updates
Performing Server Hardening.
Working with KVM Switch
Managing Active Directory (AD)
Managing OU’s, Configuring User Accounts and Managing Profiles
Managing the Roming and mandatory profiles
Managing share drives or folders and permissions
Managing of Security templates
Work with FSMO Roles
Managing Domain Name Service (DNS)
Managing Dynamic Host Control Protocol (DHCP)
Managing File Transfer Protocol Server (FTP)
Knowledge of WSUS
Able to create and manage the Disk management through (RAID)
Performing the Backup and Restore
Install all types of drivers
Ghost & Imaging SW: Norton Ghost, Accronis
AV: McAfee AV and other anti-spy ware tools like Malwarebytes
Ticketing Tool : Peregrine Service Center
Managing and maintaining IT related Data.
Working with Service center to handle task
Looking 3rd level escalation and IT support.


Company Details

Acs A Xerox Company (multinational)

noida, India

More then 1000 employees

Information Technology Services

N/A

Jan 2009 to Oct 2012 (3 years 9 months)

Education

Bachelor of Computer application (BCA) in Computers

Education Details

Bachelor of Computer application (BCA)

Computers

Allahabad University, India

C / Good / 65 - 75%

N/A

N/A

Allahabad University
2004 - 2007

Certifications

Certificate details

Microsoft certified system administrator

Jun 2009

92 out of 100

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

Windows Administrator Trainings

Jun 2008

Jetking institute

N/A

Training/Course Details

SCCM

Apr 2013

Koenig Institure

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Acs A Xerox CompanyActive DirectoryComputersCustomer ServiceCustomer-orientedDHCPDNSESXIHCL TechnologyHard WorkerHyper-VIBM India Pvt Ltd.Information Technology ServicesInnovativeMicrosoft Certified System AdministratorMicrosoft WindowsProblem SolverSCCMSerior Technical Services SpecialistSupportSystem AdministratorTeam PlayerTechnical SpecialistVMWareVirtualization TechnologyWindows Administrator Trainings

Self-assesed Skills

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: High

:

5-7 years

VMWare

VMWare

: Advanced

: Extreme - I love it!

:

3-5 years

Hyper-V

Hyper-V

: Advanced

: High

:

3-5 years

Fields of Expertise

Virtualization technology

Virtualization technology

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft windows

Microsoft windows

: Advanced

: High

:

5-7 years

Active directory

Active directory

: Advanced

: High

:

3-5 years

ESXI

ESXI

: Advanced

: Extreme - I love it!

:

3-5 years

DNS

DNS

: Advanced

: Extreme - I love it!

:

5-7 years

DHCP

DHCP

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Problem Solver, Innovative, Team Player

Online Presence

in.linkedin.com/in/arifali12/

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