Basic Info

Ahmed ELFIKI

13 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

HR Operations Manager at Ethics HR

Experience Details

HR Operations Manager

Human Resources

Manager

• Maintain organization staff by establishing a recruiting, testing and interviewing
evaluation program.
• Plan and conduct new employee orientation to foster positive attitude towards
organizational objectives.
• Maintain and enhance the organization’s human resources by planning, implementing
and evaluating employee relations and human resources policies.
• Maintain employee benefits programs by evaluating the benefit needs and evaluate the benefit contract to choose the best.
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Prepare employee separation notices, related documentation and conducting and analyzing exit interviews.
• Administer performance program to ensure effectiveness, compliance, and equity
within organization.
• Develops and maintains a human resources system that meets top management information needs.
• Conduct training needs analysis and find appropriate cost effective solutions & prepare training schedule for HR accounts.
• Maintain all personnel files including annual balances, sick leaves, hiring documents, social insurance, etc…
• Monitor & analyze data including turnover rates, absence and equal opportunities information & reporting to line managers with recommendations for future action.
• Conduct investigations and attend formal hearings in all employees’ relation matters ensuring all are dealt with speedy and equity manner, including discipline actions, grievance, absence control, harassments, etc.
• Conduct job analysis exercise for all new accounts.
• Discuss, prepare & set individual objectives & KPI’s including managers.


Company Details

Ethics HR

Egypt

11-50 employees

Human Resources

N/A

Jan 2015 to Apr 2016 (1 year 3 months)
Administration SR Specialist at Mobinil

Experience Details

Administration SR Specialist

Administration

Experienced (Non-Manager)

• Set the annual leaves plan for all retails coordinating between colleagues in the consumer postpaid & enterprise segments and re-scheduling accordingly then send the leaves requests to HR working closely with personnel.
• Send to medical department sick leave requests on a daily basis and handle all claims & re-imbursements for employees.
• Report headcount figures, resignations and transfers on weekly and monthly basis.
• Prepare the attrition & turnover reports on monthly / yearly basis.
• Schedule appointments for inductions temps for offer step and re-arranging shifts accordingly.
• Maintain a filing system for consumer postpaid & enterprise segments employees including their basic data, sick, annual and emergency leaves.
• Review the overtime sheets of the consumer postpaid & enterprise segments and send them to Personnel / payroll.
• Report to Staffing & Performance Management absences of temps and monthly attendance.
• List all the HR documents “forms, processes, procedures, work instructions ...etc.”
• Co-ordinates with the recruitment department the hiring of the consumer postpaid & enterprise segments new hires.
• Work as focal point between the consumer postpaid & enterprise segments and other departments and escalating all the sever actions and directing them to the right channels as well as other departments.
• Manage employees’ requests for salary break down, memos and employment letters by sending the need memos to the HR.
• Responsible for issuing all access requests and office automation requests (granting applications, mail accounts, etc….).
• Follow up & co-ordinates with the personal Dept. on annuals & emergencies & make sure that the process is properly implemented.
• Executes all the administrative tasks concerning the employees, Handle all their requests and demands


Company Details

Mobinil

Caro, Egypt

N/A

Telecommunications

N/A

Jul 2007 to Dec 2014 (7 years 5 months)
CS SR. Representative at Mobinil

Experience Details

CS SR. Representative

Customer Service/Support

Experienced (Non-Manager)

• Handle all incoming calls of the call center.
• Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.
• Provide proper information to customers with complete & comprehensive understanding of MobiNil Products & Services and Policies & Procedures.
• Respect & apply company vision & values.
• Use available methods & tools to develop own skills & information (applications,
intranet briefings, attending trainings….etc).
• Resolve customer complaints in time & treats them as business opportunities to continuous improvement & development.
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support & Activations, Outbound & Save Initiatives… etc).
• Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate
• Escalate problems & provides relevant feedback to the right channels.
• Contribute to the Upselling of MobiNil Products and Services.


Company Details

Mobinil

Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2003 to Jul 2007 (3 years 8 months)

Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manor House School

Egypt

1997

C / Good / 65 - 75%

N/A

Manor House School
1997

Certifications

TOIEC
Mar 2009

Certificate details

TOIEC

Mar 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Emotional Intelligence

Aug 2012

Quest

N/A

Training/Course Details

Competency Based Job Analysis

Feb 2015

Top Business

N/A

Training/Course Details

Who Moved my cheese

Jun 2010

Quest

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministration SR SpecialistAnalyticalArabicBusiness-orientedCS SR. RepresentativeCommerceCompetency Based Job AnalysisCustomer ServiceCustomer-orientedEmotional IntelligenceEnglishHR & AdminHR Operations ManagerHard WorkerHuman ResourcesMS OfficeMusicOperaOracleProblem SolverSupportSupportingTOIECTelecommunicationsTravelingWho Moved My Cheese

Self-assesed Skills

Languages

Arabic

Arabic

: Intermediate

: Intermediate

: Intermediate

: Intermediate

English

English

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS office

MS office

: Advanced

: High

:

More than 7 years

Oracle

Oracle

: Intermediate

: High

:

3-5 years

Fields of Expertise

HR & Admin

HR & Admin

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: Little

:

3-5 years

Key Skills

Analytical, Business-oriented, Hard worker, Customer-oriented, Problem Solver

Online Presence

www.linkedin.com/in/ahmed el fikiwww.facebook.com/ahmed el fiki

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