Basic Info

Ahmed Reda

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Logistics& Customer Service Specialist at Sphinx Glass

Experience Details

Logistics& Customer Service Specialist

Logistics/Supply Chain

Entry Level

Receive the customer's inquiries from the sales team or the

customer directly then issue the Per forma invoice to ensure

the collection.

Collect the customers’ orders (domestic and exports) based on

the agreed quota for each market then send them to the

planning team

Review the monthly production plan to ensure that all

customers’ orders are included in the plan and meet the

customers’ delivery schedule.

Communicate the order process development to the customers

to maximize the customers’ satisfaction.

Arrange the shipping cycle of domestic customers through;

issuing sales order and delivery notes, in case of ex-work inform

the customer by DLV number to allow the customer to start

loading in an organized way, in case of CPT (Carriage Paid To)

issue the sales order and delivery notes prepare the loading

plan according to the company’s tracks availability and the

customer schedule then communicate the delivery plan to the

customers.

Conduct customers’ visits and attend special occasions with

them to build strategic partnership between the company and

the customers.
Reporting to the our customers on weekly basis their planned

shipping Vs the actual shipping

Monitor Trucks Utilization to maximize the monthly shipping

target

Calculate on monthly basis the cost per ton.


Company Details

Sphinx Glass (multinational)

Sadat Industrial City, Egypt

101-500 employees

Manufacturing

www.shpinxglass.com

Jan 2017 to present (6 months)
Warehouse &Shipping Administrator at Döhler

Experience Details

Warehouse &Shipping Administrator

Logistics/Supply Chain

Experienced (Non-Manager)

Optimize the logistics processes and coordinate logistical activities with the aim to achieve a best possible internal goods transport and picking together with the executive manager and the floor management.
Carry out entries of goods movement and material master adjustments.
Create system defaults in the internal EDP systems to optimally handle the warehouse day-to-day business.
Document all logistics processes and system defaults in the internal EDP systems (inventory monitoring, inventories, entry alterations, etc.)
Create transport orders and ensure the processing in agreement with Distribution Logistics
Full responsibility of the Freezing and cooling inventories
Leading subordinates with monitoring their performance to ensure the all logistical possess is completely done perfectly
Full responsibility of the refrigerated inventories
Responsibility of four warehouses
Leading twelve custodians with oversee their performance against their KPIs
Studies shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities
Work assignments and shipping methods required to meet shipping and receiving schedules.
Adjusts errors and complaints. Oversees incoming and outgoing shipping activities to ensure accuracy
Pay full attention to the refrigerated inventories
Bear the responsibility of the four warehouses
Lead twelve custodians to oversee their performance against their KPIs
Study shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities
Finish assignments and shipping methods required to meet shipping and receiving schedules.
Coordinate and process logistics and transport orders in coordination with the executive manager, warehouse and distribution logistics.
Check Health & Analysis Certificates & all documents relating to food & beverage products & Contact with Clearance company to get Health release urgently to process material in the production.
Following up with upcoming imported shipments


Company Details

Döhler (multinational)

Giza, Egypt

More than 1000 employees

Food and Beverage Production

www.Döhler.com

Nov 2015 to Dec 2016 (1 year 1 month)
Customers satisfaction & Service Tracing secialist at Samsung

Experience Details

Customers satisfaction & Service Tracing secialist

Customer Service/Support

Experienced (Non-Manager)

Identify the troubles which make the service delay with the object to eliminate it .
Full supporting to customer service team such a necessary information or precise producers leads to gain the customers satisfaction .
Determining the authorized services center's main points causing delays in repair or making the customers dissatisfied.
Immediate solving for the formal complains directed from CPA (Consumer Protection Assemble) with taking further steps forward the hot cases
Follow up with the external requested spare parts with its estimated time to arrival for setting plans to distribute it to the service centers
Providing accurate routing information to ensure that delivery times are coordinated.
Reporting daily regarding the service level of satisfaction and service delay to the top management


Company Details

Samsung (multinational)

Cairo, Egypt

N/A

Electronics and Semiconductors

www.Samsung.com

Jul 2013 to Sep 2015 (2 years 2 months)

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2008 - 2013

Certifications

Certificate details

Inventory Management

Jan 2016

100 out of 100

N/A

N/A

HP

N/A

Training and Courses

English at ASEB
Sep 2014

Training/Course Details

English

Sep 2014

ASEB

N/A

Training/Course Details

Supervision

Sep 2014

Teleperformance EG

Its for how to be an effective manger and how to motivate the team to maximize the company's profit.

Training/Course Details

Success with your team

Aug 2014

Teleperformance EG

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

BoxingBusiness-orientedCustomer ServiceCustomer-orientedCustomers Satisfaction & Service Tracing SecialistDhlerElectronics And SemiconductorsEnglishFood And Beverage ProductionInventory ManagementItalianLawLogisticsLogistics& Customer Service SpecialistManufacturingMicrosoft OfficeOrganizerPresenterProblem SolverSAPSamsungService TraceSphinx GlassSportsSuccess With Your TeamSupervisionSupportTransportationTravellingWarehouse &Shipping AdministratorWarehousing

Self-assesed Skills

Languages

Italian

Italian

: Advanced

: Beginner

: Beginner

: Beginner

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

SAP

SAP

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Warehousing

Warehousing

: Expert

: Extreme - I love it!

:

1-3 years

service trace

service trace

: Expert

: Extreme - I love it!

:

1-3 years

logistics

logistics

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Presenter, Customer-oriented, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=416416711&trk=nav_responsive_tab_profilehttps://www.facebook.com/almohammady.reda

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