AS
areeb sajid
Operations Analyst at Pearce Services Global
Chandigarh, IndiaWork Experience
Pearce Services Global
Oct 2022 - Present -2 yrs, 6 months
India
- Job Details:Created custom reports and visualizations to support decision-making processes. Assessed operational performance to identify areas for improvement. Presented results of mathematical modeling and data analysis to management. Developed tracking spreadsheets and reports for operational programs. Scheduled and oversaw maintenance, repair and installation activities.
Senior Customer Service Executive
Accenture
Sep 2022 - Mar 2023 -6 months
India
- Job Details:Responded to customer inquiries and queries to provide thorough resolutions. Built strong relationships with field operations team to improve service. Resolved technical issues and supported customers via multiple platforms. Handled incident and escalation management efficiently.
Senior Customer Service Advisor
Tech Mahindra
Sep 2021 - Sep 2022 -1 yr
India
- Job Details:Managed customer concerns via chat and email to prevent escalations. Maintained strong relationships with customers for repeat business. Used SFDC, Zendesk, and Freshdesk tools for support and documentation.
Teleperformance
Mar 2019 - Apr 2021 -2 yrs, 1 month
India
- Job Details:Provided technical support via chat, email, and web. Resolved issues across multiple systems and documented support actions. Worked with Salesforce, Zendesk, and Freshdesk tools for issue management.
Education
Bachelor's Degree in Management (F&N)
Asia Pacific Institute Of ManagementJan 2013 - Jan 2015 - 2 yr
Bachelor's Degree in Business Economics
Jai Narayan Vyas UniversityJan 2010 - Jan 2013 - 3 yr